Migrating from vCenter 6 to 6.5 fails

[sajithru]

Hi all,

I'm migrating my lab env windows vCenter from v6 to VCSA v6.5 and every time it failed during migration. following is the error message I get.

Encountered an internal error. Traceback (most recent call last): File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 2018, in main vmidentityFB.boot() File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 349, in boot self.configureSTS(self.__stsRetryCount, self.__stsRetryInterval) File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 1479, in configureSTS self.startSTSService() File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 1141, in startSTSService returnCode = self.startService(self.__sts_service_name, self.__stsRetryCount * self.__stsRetryInterval) File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 88, in startService return service_start(svc_name, wait_time) File "/usr/lib/vmware/site-packages/cis/utils.py", line 784, in service_start raise ServiceStartException(svc_name) ServiceStartException: { "resolution": null, "detail": [ { "args": [ "vmware-stsd" ], "id": "install.ciscommon.service.failstart", "localized": "An error occurred while starting service 'vmware-stsd'", "translatable": "An error occurred while starting service '%(0)s'" } ], "componentKey": null, "problemId": null }

Resolution

This is an unrecoverable error, please retry install. If you run into this error again, please collect a support bundle and open a support request

Can anyone suggest a fix for this issue I'm facing?

Thanks in advance.

-Sajith

[virtualg_uk]

I had this issue in the BETA release, the solution  for me was to ensure DNS was correctly set and the DNS server(s) were online.

[vikrantkamboj]

This error mainly occurs when you do not follow the best practice for vcenter server migration. Can you please share the  steps which you are applying for migration so that I can help you.

Thanks

Getprotech

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