Obtaining Diagnostic Information for ESXi 5.x hosts using the vSphere Client
ESXi 5.x host diagnostic information can be gathered using the vSphere Client connected to the ESXi host or to vCenter Server.
To gather diagnostic data using the VMware vSphere Client:
- Open the vSphere Client and connect to vCenter Server or directly to an ESXi 5.x host.
- Log in using an account with administrative privileges or with the
Global.Diagnostics
permission. - Select an ESXi host, cluster, or datacenter in the inventory.
- Click the File > Export > Export System Logs.
- If a group of ESXi hosts are available in the selected context, select the host or group of hosts from the Source list.
- Click Next.
- In the System Logs pane, select the components for which the diagnostic information must be obtained. To collect diagnostic information for all the components, click Select All.
- If required, select the Gather performance data option and specify a duration and interval.
- Click Next.
- In the Download Location pane, click Browse and select a location on the client's disk where you want to to save the support bundle.
- Click Next.
- In the Ready to Complete pane, review the summary and click Finish. The Downloading System Logs Bundles dialog appears and provides progress status for the creation and downloading of the support bundle from each source. A Generate system logs bundles task is created.
- When complete, upload the logs to the FTP site. For more information, see Uploading diagnostic information for VMware (1008525)
ESX/ESXi 4.x host diagnostic information can be gathered using the vSphere Client connected to the ESX/ESXi host or vCenter Server.
To gather diagnostic data using the VMware vSphere Client:
- Open the vSphere Client and connect to vCenter Server or directly to an ESXi 4.x host.
- Login with an administrative user or other account with the
Global.Diagnostics
permission. - Click the File menu, and select Export, Export System Logs.
- In the Export System Logs dialog, select the host or group of hosts to collect diagnostic information from.
Notes:
- The list of hosts is not displayed when the vSphere Client is directly connected to an ESX/ESXi host.
- Selecting Include information from vCenter Server and vSphere Client includes logs from vCenter Server and the Client in the same export.
- Specify a location on the client's disk to save the support bundle. Click the Browse button and select a directory. Click OK.
- A Generate system logs task is created. When complete, the logs will be downloaded by the client. At this stage, it is common to receive a Certificate Security Warning similar to:
Optionally view the certificate and install it to prevent future warnings. Click Ignore to download the log bundle.
- The log bundle(s) from the selected host(s) appear in the specified directory. When complete, upload the logs to the FTP site. For more information, see Uploading diagnostic information to VMware (1008525).
ESX/ESXi 3.x and ESX 2.x host diagnostic information can be gathered using the VMware Virtual Infrastructure (VI) Client connected to the ESX/ESXi host or to the VirtualCenter Server.
To gather diagnostic data using the VMware VI Client:
- Open the VI Client and connect to VirtualCenter Server or directly to an ESX/ESXi host.
- Login with an administrative user or other account with the
Global.Diagnostics
permission. - Click the File menu, and select Export, Export Diagnostic Datas.
- In the Save Diagnostic Data dialog, select the host or group of hosts to collect diagnostic information from.
Note:
- The list of hosts is not displayed when the VI Client is directly connected to an ESX/ESXi host.
- Selecting Include information from VirtualCenter Server includes logs from vCenter Server in the same export.
- Specify a location on the client's disk to save the support bundle. Click the Browse button and select a directory. Click OK.
- A Generate System Logs task is created. When complete, the logs will be downloaded by the client. At this stage, it is common to receive a Certificate Problem Warning similar to:
Optionally select to ignore certificate errors. Click Ignore to download the log bundle.
- The log bundle(s) from the selected host(s) appear in the specified directory. When complete, upload the logs to the FTP site. For more information, see
Uploading diagnostic information to VMware (1008525).