nitzerebbs
Contributor
Contributor

Hardware Status Alerts - Unconfigured Disk : Disk Error HPSA

Hi,

I am running a single ESX Host 7.0 U1 (HP Microserver Gen10 plus) with HPE E208i-p SR on 4x 2TB SSDs (single lun).

I am getting many hardware errors with unconfigured disks, system runs normal: 

ESX_Error.jpg











I also tried searching for any help, but all infomation is based on older ESX versions...
Does someone have a solution for this ? 

Thanks 

Jan

 

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41 Replies
s2iinfra
Contributor
Contributor

Hello,

same issue for us with 2 new HPE Proliant DL380 Gen 10, just out of the box.

We just installed the following :

  • HPE Service Pack for Proliant 2021.04
  • VMware-ESXi-7.0.2-17867351-HPE-702.0.0.10.7.0.52-May2021

And we also have the "Unconfigured disk : Disk Error" issue on 36 non present disks.

Thanks.

 

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nitzerebbs
Contributor
Contributor

Does anyone have the possibility to open an official call with VMware ?

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MythenIT
Contributor
Contributor

Same here

HPE DL380 G10 - ESXi 6.7u3 May21

I think the Problem is the new v3.53 firmware of HPE Smart Array P408i-a SR Gen10

paguti20
Contributor
Contributor

Same problem.

HPE DL360 G10 - ESXi 6.7u3 

I think the Problem is in HPE Smart Array P408i-a SR Gen10 driver.

HPE or VMware any solution??

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pkvmw
VMware Employee
VMware Employee

Hi all,

I got an update from a colleague, stating that HPE told that this is a known issue and has been introduced in the latest firmware of the P408i controller with release 3.53 (as @MythenIT correctly stated). It's known to exist in ESXi 6.7 and 7.0.

The only workaround (known so far) seems to downgrade to firmware version 3.00. But as the firmware is up to HPE, please consult HPE in case you have further questions, if instructions for the downgrade are needed or when a written statement is required. I'd recommend reaching out to HPE for clarification or next steps.

(Please note that this is just a cosmetic issue.)

Kind regards,
Patrik

BartD80
Contributor
Contributor

I can confirm that the same issue also exists on Vmware 6.5U2

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MDM79
Contributor
Contributor

Hello everybody,

same here on HP DL380 G10. I performed following upgrades and problem occurred:

1. HPE SPP from version 2020.09.1 to 2021.05.0

2. VMware ESXi (HPE Custom ISO) from version 7.0 Update 2 Build 17630552 to version 7.0 Update 2a Build 17867351

I opened a case in VMware and they told me that it could be a Controller firmware issue and asked to open a case in HP.

I opened a case in HP and they told me to downgrade to 3.00 version and, in case that wouldn't work, I should replace the controller. I tried the firmware downgrade but system has returned this message: "“Update not attempted. All selected devices are either up-to-date or have newer versions installed”. I think that replace the controller won't fix the issue based on an HW that is working correctly.

HP fix this firmware and driver bug!!!

 

 

 

 

 

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BartD80
Contributor
Contributor

Same answer from HPE on my ticket:

This is a Known Issue and HPE is working on the same to fix the reporting issue.

Work Around:

Downgrade Smart Array Firmware to v3.00

 
I have not tried the downgrade and will wait for new firmware release from HPE.

Michael_LNZ
Contributor
Contributor

We got the same problem with a 

  • ProLiant DL20 Gen10

with a VMware ESXi 6.7.0 U3 HPE Custom Image installed

after Update with Gen10 Service Pack for ProLiant 2021.04.0 (19 Apr 2021)  the HPE Smart Array P408i-a SR Gen10 firmware go up to 3.53 

and than the VM Hardware -> Storage went crazy 

i used the Workaround https://kb.vmware.com/s/article/74607  to got time because the errors will fill up the event log 

"You can avoid this issue by disabling the WBEM services. To disable the WBEM services on the ESXi host, run this command:
esxcli system wbem set --enable false "

I used the https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_1b05b3627f244efebc5553b7f4 3.00 Driver File from HPE for downgrade

  • Login as root. (You must be root in order to apply the update.)
  • Place the Smart Component zip file in a temporary directory.
  • Unzip the file CPXXXXXX.zip
  • Ensure that CPXXXXXX.vmexe is executable by using the command:

             chmod +x CPXXXXXX.vmexe

  • From the same directory, execute the Smart Component. For example: ./CPXXXXXX.vmexe  --downgrade
  • Follow the directions given by the Smart Component.

and the problem with the "Sensor -1 type, Description Disk XX " errors are gone 

we got one more problem with a memory sensor 

after clearing the system sensors event log this problem was also gone

 

I hope HPE will fix that in a newer firmeware of the raidcontroller

 

i added a screenshot of the downgrad on the esxi server

 

 

 

 

 

 

 

techy1337
Contributor
Contributor

7.0 U1c - 17325551  HP ISO

 

We got the same problem with DL160 Gen 10's. I only upgrade one server at a time for testing purposes. Upgrading to v3.53 caused the issue and the remaining servers on v3.00 are fine. The only real issue I'm seeing out of these warnings on v3.53 is that the hardware health is no longer updated correctly. Take a look at the last updated date in Hardware Health under the Sensor Tab. This update is causing VMware to no longer pull the correct server health info for me at least. 

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Michael_LNZ
Contributor
Contributor

Have anyone tryd Smart Array Controller Firmware 3.53 with the new drivers

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_c9d0851fba6d4775b233f93b7c

Type:Driver - Storage Controller
Version:2021.04.01(B) (4 May 2021)
Operating System(s):VMware vSphere 6.7

 

or

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_ff8a3aa9a1de4b78ab3ee5d19c

Type:Driver - Storage Controller
Version:2021.04.01(B) (4 May 2021)
Operating System(s):VMware ESXi 7.0

 

if it maybe fixes the problem ?

 

 

 

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EntreCS
Contributor
Contributor

I too am having this same issue on ESXi 7.0 Update 2. The count of the number of drives in the host is actually only 6 Disks, but I've seen as many as 106 in a status of "Red" while the true 6 have all remained in a Green status. 

Out of curiosity, is anyone else using Veeam 11 to replicate between their host that is seeing this behavior?

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JaapHoetmer
Enthusiast
Enthusiast

Hi Michael,

I am running this same version (70.4054.2.118-1OEM.700.1.0.15843807), and the problem is still present. Waiting for HPE to deliver a newer version.

Kind regards,

Jaap

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RockyBalboa_
Contributor
Contributor

Thank you Michael ! It works 😄

 

As everyone, we are waiting for a good firmware from HPE... Hope soon !

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shineknoxTN
Contributor
Contributor

I'm having the same problem with HP Custom image 6.7 U3 build 17700523  DL380 Gen10.  I updated all firmware before upgrading from 6.5 to 6.7, using the latest SPP.  The firmware and driver versions are listed in the recommended compatibility tool, from vmware.  There are no issues reported in HP Storage administrator cli or issues reported in ilo.  I did not have this problem with 6.5.

Here are the version currently running.

the driver for smartpqi is 67.4054.2.118-1OEM.670.0.0.8169922

firmware version 3.53

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shineknoxTN
Contributor
Contributor

Which request did you do, from Michael?  He had an option to downgrade and disable or try driver.  Thanks for the help.

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a_p_
Leadership
Leadership

In the meantime, HPE published an advisory with a resolution for this issue.
https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00117054en_us

André

Srijithk
Enthusiast
Enthusiast

To resolve this issue, remove the "smx-providers" 

For VMware ESXi 6.5 / 6.7

esxcli software vib remove -n smx-provider

For VMware ESXi 7.0

esxcli software component remove -n smxProvider

reboot for the changes to be effective

Please refer --> https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=a00117054en_us

Note: you may also downgrade the fw to a version earlier say 3.00

Below is the HPE reference link for the same

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_1b05b3627f244efebc5553b7f4#tab3

Please upvote or mark this answer as a solution

Thanks,
Srijith Karamchander

DanGolan
Contributor
Contributor

I am

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Ricko10
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