HP Ethernet 10Gb 2-port 572SFP+ Adapter not recognized

[FB_Mno]

Hello everyone

Into an HPE DL380 Gen10 I installed ESXi 8.0 HPE Customized image; in this host I have one HP Ethernet 10Gb 2-port 572SFP+ Adapter (Product Number 789001-001 - Spares 811794-001), but ESXi GUI doesn't recognized it. Checkin by SSH using lspci command on this host I can see this NIC , but nothing more

What can I do to resolve this issues?

Thank you very much to all

Maurizio

[Sachchidanand]

Have you checked the vSphere compatibility matrix as I am not able to fine it in compatibility matrix. Please check it.

https://www.vmware.com/resources/compatibility/search.php?deviceCategory=io

Also check if HP has provided additional driver for the same.

Regards,

Sachchidanand 

[FB_Mno]

Thank you @Sachchidanand 

I tried to check into VmWare compatibility matrix, but I didn't found it... I found the 562SFP+ and others, but not this one.

I've just written a post on HPE community website.... hope someone can help me.

Thank you very much

[maksym007]

What about firmware and drivers update?

[FB_Mno]

Hello @maksym007 

I don't know how to find/update firmware/driver: ESXi GUI doesn't recognize it...

May I do it by SSH?

This is what LsPci command shows me:

[root@DL380:~] lspci -v | grep -A1 -i ethernet
0000:02:00.0 Network controller Ethernet controller: Broadcom Corporation NetXtreme BCM5719 Gigabit Ethernet
Class 0200: 14e4:1657
--
0000:02:00.1 Network controller Ethernet controller: Broadcom Corporation NetXtreme BCM5719 Gigabit Ethernet
Class 0200: 14e4:1657
--
0000:02:00.2 Network controller Ethernet controller: Broadcom Corporation NetXtreme BCM5719 Gigabit Ethernet
Class 0200: 14e4:1657
--
0000:02:00.3 Network controller Ethernet controller: Broadcom Corporation NetXtreme BCM5719 Gigabit Ethernet
Class 0200: 14e4:1657
--
0000:5d:00.0 Network controller Ethernet controller: Intel(R) Ethernet Controller 10 Gigabit X540-AT2
Class 0200: 8086:1528
--
0000:5d:00.1 Network controller Ethernet controller: Intel(R) Ethernet Controller 10 Gigabit X540-AT2
Class 0200: 8086:1528
--
0000:b0:00.0 Network controller Ethernet controller: Solarflare Communications SFC9120 10G Ethernet Controller
Class 0200: 1924:0903
--
0000:b0:00.1 Network controller Ethernet controller: Solarflare Communications SFC9120 10G Ethernet Controller
Class 0200: 1924:0903
[root@DL380:~]

The last two are the NICs not recognized by ESXi Web UI (NetXtreme BCM5719 and Intel(R) X540-AT2 are perfectly recognized)

When I launch  "esxcli network nic list"  I got:

[root@DL380:~] esxcli network nic list

Name       PCI Device        Driver   Admin Status   Link Status     Speed   Duplex MAC Address MTU Description
------         ------------          ------       ------------       -----------          -----     ------    -----------------    ----    -----------
vmnic0    0000:02:00.0   ntg3      Up                   Up                  1000     Full    b4:7a:f1:xx:xx:xx 1500 Broadcom Corporation NetXtreme BCM5719 Gigabit Ethernet
vmnic1     0000:02:00.1    ntg3      Up                   Down                   0     Half   b4:7a:f1:xx:xx:xx 1500 Broadcom Corporation NetXtreme BCM5719 Gigabit Ethernet
vmnic2    0000:02:00.2    ntg3      Up                   Down                    0    Half   b4:7a:f1:xx:xx:xx 1500 Broadcom Corporation NetXtreme BCM5719 Gigabit Ethernet
vmnic3    0000:02:00.3    ntg3      Up                   Up                   1000    Full   b4:7a:f1:xx:xx:xx 1500 Broadcom Corporation NetXtreme BCM5719 Gigabit Ethernet
vmnic4    0000:5d:00.0    ixgben   Up                  Up                   1000    Full   14:02:ec:yy:yy:yy 1500 Intel(R) Ethernet Controller 10 Gigabit X540-AT2
vmnic5    0000:5d:00.1     ixgben   Up                  Down                    0    Half   14:02:ec:yy:yy:yy 1500 Intel(R) Ethernet Controller 10 Gigabit X540-AT2
[root@DL380:~]

The last two are not recognized

PS: in this adapter I have installed two Transceiver HP 10Gb SR SFP+   (P/N: 455885 - SPS: 456096-001)

Thank you very much in advance always

Maurizio

[a_p_]

That's indeed unusual.
Do the vmnics show up in the DCUI?
Is it the same if you use another browser, or after deleting the browser cache?

André

[FB_Mno]

Hello @a_p_ 

Yes Andrè, I agree with you: it's strange

Anyway: I checked it into DCUI and this adapter is not shown ...

Few hours ago HPE support wrote me and they told me that this card is not compatible with DL380 Gen10...

It's anyway strange because iLO recognize it perfectly ...

[maksym007]

These commands might help you

https://kb.vmware.com/s/article/1027206 

[FB_Mno]

hello @maksym007 

Thank you for your answer; I already used this command (see my previous post) and the card is not present, but I can se it on the iLO... 

I  don't know; maybe this card is not fully working with DL380 Gen10... and ESXi can not recognize it..

[maksym007]

This is might be the issue. Have you tried to install network card in different PCI slots to exclude problems with Mainboard? 

[Kinnison]

Hello, FB_Mno

A dispassionate opinion that may be worth little or nothing, but you are sure that for the specific chipset around which that network card is built, the manufacturer has made available a driver compatible with the most recent versions of the ESXi product. I assume HPE can give you a precise answer to this.

Regards,
Ferdinando

[FB_Mno]

Hello @maksym007 

Yes, I did, but I've got the same problem...

some days ago HPE replayed me with:  

......   HP Ethernet 10Gb 2-port 572SFP+ Adapter is not listed supporting network adapter for DL380 Gen10....

Guess I have to change NIC card model...

Thank you for your answer

Maurizio

[FB_Mno]

Hello @Kinnison 

Thank you for your replay

I take a look around, about SolarFlare Communications chip 572, and seems that they didn't develop a driver for the new ESXi releases... 

I'll call our distributor to change this NICs

Thank you very much 

Maurizio

[maksym007]

So always, common problem with compatibility.