HP DL360p Gen8 - Purple screeen

[JoeBhoy]

Can anyone help with this error message attached ? It purpled screened the other day - its a HP DL360p Gen 8 server.

[vNEX]

Hi,

this could be your issue so try to update ILO interface firmware:

HP Support document - HP Support Center

[MKguy]

This PSOD was triggered by a hardware non-maskable interrupt (NMI). Make sure the firmware is up to date and check the hardware health with a HP hardware diagnosis tool:

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c03667944

You're running 5.5 U1, updating to U2 with all recent patches won't hurt either.

[JoeBhoy]

Thanks for the quick replies. I downloaded the HP ESX image from herer : HP and VMware’s infrastructure as a service solution | HP® Official Site

I see on this site there is the update 2 fro Nov 2014. As someone totally new to ESX, can I download this image and upgrade from that or do I need an update 2 patch.

Thanks

[vNEX]

Hi,

you can upgrade directly from HP U2 custom image here:

VMware vSphere 5: Private Cloud Computing, Server and Data Center Virtualization

But I would recommend you to raise your ILO firmware first because 5.5 U2 will not resolve your PSOD mentioned in HP article...

[MKguy]

Are you using free ESXi? The easiest way would be to download the zip update depot package (VMware-ESXi-5.5.0-Update2-2068190-HP-5.77.3-Nov2014-depot.zip), transfer that to your ESXi host, put the host in maintenance mode, and run:

esxcli software vib update -d /path/to/file/VMware-ESXi-5.5.0-Update2-2068190-HP-5.77.3-Nov2014-depot.zip

After that install more recent ESXi patches released after Nov 2014 with:

esxcli software profile update -d https://hostupdate.vmware.com/software/VUM/PRODUCTION/main/vmw-depot-index.xml -p ESXi-5.5.0-20141204001-standard

But your first priority should be to update the server firmware components.

[vNEX]

in addition if you have vCenter server  ... easiest way of distributing images/patches is vSphere Update Manager which is a part of vCenter installation.

if you have it you can add these targets to VUM Download Sources (Configuration tab):

http://vibsdepot.hp.com/hpq/<release date>/index.xml (to download and install complete update patches as well as individual patches)

or

http://vibsdepot.hp.com/hpq/<release date>/index-drv.xml (to download and install all device drivers included in an HP Customized VMware image)

next step is to create Host baseline...

or download appropriate .zip file on from http://vibsdepot.hp.com/ add it to the VUM patch repository and add it to the existing baseline ...

More info about VUM procedures can be found here:

Perform an Orchestrated Upgrade of Hosts Using vSphere Update Manager

[Alistar]

Hello,

LINT1 almost always means that there is some kind of hardware failure on the host, however I have only seen it happen on ESX 4.x - until now. Check your Server's iLO for Hardware Status if everything is OK.