Folder /usr/lib/vmware/configmanager is missing

[mattroisang]

Hi everyone,

Basically, system failed to boot.  Error message appeared on a magenta screen: 
"The system has found a problem on your machine and cannot continue.  Configuration Upgrade Failure..Failed modules: /usr/lib/vmware/configmanager/upgrade/lib/libUpgradeSecuritySettings.so."

The whole folder /usr/lib/vmware/configmanager is missing.

Why is the system missing that folder?

Thank you,

MT

[SureshKumarMuth]

It occurred at the time of upgrading the ESXi node ? Check if this article matches with your issue 

https://kb.vmware.com/s/article/76239

[mattroisang]

Hi, thanks, I tried that link and it didn't help.  After upgrade from 6.7 to 7.0.  My system error is because missing /usr/lib/vmware/configmanager at boot up.

[SureshKumarMuth]

I just checked a 7.x node and I can see the directory in the ESXi , so this concludes there is no change in the directory structure in the version 7.x.

Could you please let me know if you are using VMware image or some custom image ? Is this happening only on one node or all the nodes ?  Have you tried reverting your upgrade after facing this issue ? Do you see the directory in 6.7 version ? 

[mattroisang]

Hi,

I reverted to 6.7, the directory doesn’t exist on 6.7.  This is custom image.  That lib is part of the esx base 7.0 image  and the upgrade showed that the esx base 7.0 image us installed successfully.

I press “Escape” at the pink screen to view vnmkernel log.  Looks like system panicked at nfsclient.  I still don’t know why it panicked.

Thanks,

Mat

[SureshKumarMuth]

Strange, do you have the PSOD screenshot, can you provide the screenshot.

To my understanding an upgrade should create the missing files. But, looks like it doesn't. Have you tried this upgrade on other nodes in the system ? Just to see if this issue is only with this particular node or all the nodes which are using this custom image.

[mattroisang]

We only have one node. 

The issue is with the host that is managed by Vcenter.  The Vcenter has version 7.0.3.

I tried to upgrade a different host that isn't managed by Vcenter and that host upgraded fine.  Is it possible Vcenter is causing some mis-configuration after upgrade?

Here is the PSOD screenshot, sorry I can't show the whole screen due to company's policy.

[RajeevVCP4]

May I know hardware model 

https://kb.vmware.com/s/article/76239

[Genised_]

Hi

I have the exact same issue. Were ever able to resolve this?

Regards

[ELfegume]

Hi, I have same problem. do you can fix? please tell me how.

Regards!

[MayurBhosle]

This are some values in the pam.d configuration files which is causing security settings upgrade module to fail. We will need to look into the contents of those pam.d configuration files to investigate this failure.