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dsohal
Contributor
Contributor
‎06-06-2012 08:09 AM

Error when tring to Convert a Virtual machine from VMWare VirtualCenter or VMWare ESX Server

I have done the conversion successfully and when I try to install the VM Tools it tells me Unsupported and I get the below message,

Unable to install VMware Tools. An error occurred while trying to access image file "/usr/lib/vmware/isoimages/windows.iso" needed to install VMware Tools: 0 (No such file or directory). If your product shipped with the VMware Tools package, reinstall VMware ESX, then try again to install the VMware Tools package in the virtual machine.
The required VMware Tools ISO image does not exist or is inaccessible.

Please assisst,

Regards,

Dev

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7 Replies
Troy_Clavell
Immortal
Immortal
‎06-06-2012 08:12 AM

have you confirmed on the ESX Host that is hosting this guest that directory does not exist?  If it doesn't you could check another ESX Hosts (same build) in your Infrastructure and copy the contents from one to the other.

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Troy_Clavell
Immortal
Immortal
‎06-06-2012 08:57 AM

...also, if this was a 3.5 guest, then the tools are unsupported on ESXi 5 Hosts.  What I would do is unintall the tools completely, then try to install the tools again.

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dsohal
Contributor
Contributor
‎06-06-2012 09:18 AM

I get this when I follow,

Call "VirtualMachine.MountToolsInstaller" for object "WEBF3_Test" on vCenter Server "******" failed.
Unable to install VMware Tools. An error occurred while trying to access image file "/usr/lib/vmware/isoimages/windows.iso" needed to install VMware Tools: 0 (No such file or directory). If your product shipped with the VMware Tools package, reinstall VMware ESX, then try again to install the VMware Tools package in the virtual machine.
Unable to install VMware Tools. An error occurred while trying to access image file "/usr/lib/vmware/isoimages/windows.iso" needed to install VMware Tools: 0 (No such file or directory). If your product shipped with the VMware Tools package, reinstall VMware ESX, then try again to install the VMware Tools package in the virtual machine.
The required VMware Tools ISO image does not exist or is inaccessible.

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Troy_Clavell
Immortal
Immortal
‎06-06-2012 09:23 AM

did you see my replies?

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dsohal
Contributor
Contributor
‎06-06-2012 09:51 AM

That's what I tried uninstalling the tools completely and then installing back again,

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Troy_Clavell
Immortal
Immortal
‎06-06-2012 09:53 AM

..and you have confirmed the iso packages are available on the ESXi Host?

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dsohal
Contributor
Contributor
‎06-06-2012 09:55 AM

If you see me initial concern I converted the machine from Host 3.5 to 5.0, I guess it should have copied during that process,

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