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FlyinRhino
Contributor
Contributor

ESXi 6.5u1 Citrix Xenapp Crash

Hey,

i am currently having major problems with my Xenapp Environment.

For me when i investigated the vmware.log of the VM, it seems that the VMware Tools are crashing on the Terminal and i have to forcefully restart the Server.

Before updating from 6.5 to 6.5u1 we used to have this problem (KB2149642).

Can you give me any advise?

The most recent Logs are in the attachement here are some excerpts from the vmware.log:

[...]

2017-08-24T13:51:51.661Z| vmx| I125: GuestRpcSendTimedOut: message to toolbox timed out.

2017-08-24T13:52:11.664Z| vmx| I125: GuestRpcSendTimedOut: message to toolbox timed out.

2017-08-24T13:52:11.664Z| vmx| I125: GuestRpc: app toolbox's second ping timeout; assuming app is down

2017-08-24T13:52:11.664Z| vmx| I125: GuestRpc: Reinitializing Channel 0(toolbox)

2017-08-24T13:52:11.664Z| vmx| I125: GuestMsg: Channel 0, Cannot unpost because the previous post is already completed

2017-08-24T14:05:12.222Z| vmx| I125: GuestRpc: Got error for channel 6 connection 279024: Remote disconnected

2017-08-24T14:08:15.561Z| vcpu-2| I125: GuestRpc: Channel conflict: guest application toolbox-dnd tried to register, but it is still registered on channel 1

2017-08-24T14:09:39.693Z| vmx| I125: GuestRpcSendTimedOut: message to toolbox-dnd timed out.

[...]

[...]

2017-08-24T14:11:05.683Z| vmx| I125: OvhdMem: memsize 32768 MB VMK fixed 2769 pages var(mem) 529 pages var(cpu) 8 cbrcOverhead 0 pages total 19749 pages

2017-08-24T14:11:05.683Z| vmx| I125: VMMEM: Maximum Reservation: 392MB (MainMem=32768MB) VMK=77MB

2017-08-24T14:11:05.812Z| vmx| I125: ToolsISO: Selected Tools ISO 'windows.iso' for 'windows8srv-64' guest.

2017-08-24T14:11:05.838Z| vmx| I125: MsgHint: msg.tools.toolsImage

2017-08-24T14:11:05.838Z| vmx| I125+ The VMware Tools package is not running in this virtual machine. The package might be necessary for the guest operating system to run at resolutions higher than 640x480 with 16 colors. The package provides significant performance benefits as well. To install it, choose VM > Install VMware Tools… after the guest operating system starts.

2017-08-24T14:11:05.838Z| vmx| I125+ VMware ESX can remind you to install the VMware Tools package when you power on the VM. Select OK to enable the reminder.

2017-08-24T14:11:05.838Z| vmx| I125+ ---------------------------------------

2017-08-24T14:11:05.839Z| vmx| I125: TOOLS INSTALL User requested VMware Tools installation reminder

2017-08-24T14:11:05.839Z| vmx| A100: ConfigDB: Setting tools.remindInstall = "TRUE"

2017-08-24T14:11:05.842Z| vmx| I125: Tools: ToolsRunningStatus_Exit, delayedRequest is 0x0

2017-08-24T14:11:05.842Z| vmx| I125: SVMotion_PowerOff: Not running Storage vMotion. Nothing to do

2017-08-24T14:11:05.844Z| vmx| I125: Destroying virtual dev for scsi0:0 vscsi=10967

2017-08-24T14:11:05.844Z| vmx| I125: VMMon_VSCSIStopVports: No such target on adapter

2017-08-24T14:11:05.845Z| vmx| I125: MKS thread was already stopped

2017-08-24T14:11:05.845Z| mks| I125: MKS-RenderMain: Stopping MKSBasicOps

2017-08-24T14:11:05.845Z| mks| I125: MKS PowerOff

2017-08-24T14:11:05.845Z| mks| I125: MKS thread is exiting

[...]

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theaaronstrong
Enthusiast
Enthusiast

Here's a list of known issues with 6.5 U1 and Citrix. I didn't see anything relating to your issue though

VMware vSphere 6.5 - Citrix Known Issues

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