VMware Cloud Community
TaylorN90
Contributor
Contributor

ESXi 5 - Purple Screen - Exception 14

Just recently, my ESX box has started crashing with PSOD exception 14. I thought this was being caused by 1 particular VM (as it appeared in every PSOD) but the VM isn't even running now, and it's just happened again.

I found an article on the VMware support site, but it basically suggests that I raise a support request, which I cannot do, as I don't have a support contract.

Not really sure where to go from here - can anyone point me in the right direction? I just want some way to potentially narrow down the cause.

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dariusd
VMware Employee
VMware Employee

Troubleshooting a PSOD requires more of the detail from the PSOD screen.  Can you post a picture of the PSOD screen, or a transcript of its contents?

Cheers,

--

Darius

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virtualg_uk
Leadership
Leadership

Exception 14 is usually a driver / hardware issue. Have there been any hardware changes recently?

Also, if you have the CoreDump, attach here. Failing that a picture of the PSOD may help.


Graham | User Moderator | https://virtualg.uk
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CygAL
Enthusiast
Enthusiast

Have seen psod 14 related to VM's running E1000-adapter (VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing, E1000DevRx a...) or possibly a Nexus 1000v version 4.2(1)SV2(2.1a) bug (CSCum53250).

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virtualg_uk
Leadership
Leadership

The old E1000 PSOD issue will actually say "E1000" in the PSOD output. This has been fixed in patches ove the last year or so.

We'll need a picture of the PSOD screen or logs to confirm


Graham | User Moderator | https://virtualg.uk
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