ESXI 6.5.0 purple diagnostic screen

[Arbizzi]

Hello!

Help me please!

Approximately 3-4 times a week (sometimes host work 2-3 weeks without violet screen), ESXI falls and a violet screen comes out (you can see the error in the attachement below). I can not understand the reason!

HOST:Dell PowerEdge T440

ESXI Version:

I have opened a ticket in Dell for check for an Hardware Failure, i have sent the log but the support say me that all hardware it's ok. So i have try to update BIOS, IDRAC and all the firmware but the problem still occurs.

Thanks in advance

Francesco

[GayathriS]

You mean host has PSOD ?

If yes can you post the screenshot of PSOD screen when it crashed or exception ?

regards

Gayathri

[Arbizzi]

Yes the host has PSOD.

you can see the PSOD Here:

Thanks in advance, any help is appreciated.

Francesco

[GayathriS]

This looks like a hardware issue which is causing PSOD

A Non-Maskable Interrupt (NMI) is a hardware interrupt that cannot be ignored by the processor. These types of interrupts are usually reserved for very important tasks and to report hardware errors to the processor.

Make sure all your drivers are up to date, BIOS etc..

Involve your hardware vendor to diagnose this further from hardware perspective.

Below doc helps you understand how should go about NMI interrupts:

VMware Knowledge Base

Please mark this answer as correct and helpful if this helps you.

regards

Gayathri