Channel restart failed

[MikeBerube]

Hello,

I just image copied a Windows 2008 R2 64bits terminal server to VM. After installing the VMTools and rebooting a few time I had some errors. The info I found pointed me to edit the files C:\ProgramData\VMware\VMware Tools\tools.conf to change vmusr.level to = error. The file did not exist so I created it as the description recommended. Issue was not resolved so I deleted the unity.dll file. That issue was resolved but now I’m getting the error bellow. This error appears every time a user logs onto the Terminal server with remote desktop.

Log Name:      Application

Source:        VMware Tools

Date:          2014-01-16 12:22:41

Event ID:      1000

Task Category: None

Level:         Warning

Keywords:      Classic

User:          LOCAL\user1

Computer:      tmserver

Description:

[ warning] [vmusr:vmusr] Channel restart failed [1]

I’m using ESXI 5.5. Any solutions for this? Cannot find anything conclusive.

[MikeBerube]

Nobody has ever seen this issue?

[Linjo]

Sounds similar to this one: VMware KB: Upgrading to VMware Tools 5.1 causes log spew with the message: Error in the RPC receive ...

[MikeBerube]

That link was initially the issue. I cannot install the patch since I am already at ESXI 5.5. So I went forward and Added this section to the tools.conf file:

[logging]
vmusr.level = error

This caused other errors so I deleted the tools.conf file and I deleted (rather renamed to _old) the unity.dll file resulting now with the [ warning] [vmusr:vmusr] Channel restart failed [1] error.

[Linjo]

The issue is resolved in ESXi 5.1 U2, so if the same issue exists in ESXi 5.5 then the resolution should come in the next update for 5.5.

Please open a support-issue with VMware to confirm.

// Linjo

[MikeBerube]

Unfortunately I do not have access to support.