Can't install VMtools

[luuk88]

Hi,

When I want to install VMtools in a new Windows Server 2012 VM, I get the error: 'The required VMware Tools ISO image does not exist or is inaccessible'.

My guess is the symbolic links are corrupt, see the image below:

Can't cd to /productLocker:

Is there a loop in the "locker" and "store" symlink part?

This is the config of a good ESXI:

I'm confused with the symlinks now. Maybe the solution is simple but I miss something...

Regards,

Luuk

[weinstein5]

Welcome to the Community - What release of vSphere 5 are you running?

[SureshKumarMuth]

"isoimages" directory is missing from /usr/lib/vmware directory, could you please post the output of 'ls' command from /usr/lib/vmware, just to check what are all the directories available there

alternatively, you can install the vmware tools manually by downloading it from the following site

http://packages.vmware.com/tools/esx/index.htm

For more info, follow the KB article

http://kb.vmware.com/kb/1036810

[luuk88]

@ weinstein 5: thanks, i'm running vSphere 5.1

@ MSK: output of /usr/lib/vmware (from this directory I can't cd to isoimages):

The manual install of vmtools results in very slow graphics (Windows 8.1 or Windows Server 2012): the SVGA driver could not be installed.

[OscarDavey]

This issue can occur:

• If your guest operating system is unsupported. To resolve this issue, ensure to use a supported guest operating system.
  
  To determine if your guest operating system is supported, see Supported Guest Operating Systems (341).
  
• In ESXi, if /usr/lib/vmware/isoimages is a symlink to /productLocker, which in turn is a symlink to a missing directory. Use # ls -l /usr/lib/vmware/isoimages to check if a symlink exists.
  
  To resolve this issue, symlink /productLocker to the correct folder containing VMware Tools ISO images and run this command to recreate the symlink under /usr/lib/vmware/isoimages:
  
  # ln -s /productLocker/vmtools/ /usr/lib/vmware/isoimages
  
  
• If ISO images are missing from /usr/lib/vmware/isoimages.
  
  If the ISO images are missing, collect vm-support files and send to VMware for analysis. For more information, see Collecting diagnostic information for VMware products (1008524), Uploading diagnostic information to VMware (1008525), and How to Submit a Support Request.

Yours, Oscar

[gabinun]

Please check here

VMware KB: Installing and upgrading VMware Tools fails with the error: An error occurred while tryin...