vmtadmin
Contributor
Contributor

CRASH & purple screen on ESX 6.5.0 exception 14

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Hello,

I'm using ESXi 6.5.0 Releasebuild 5310538 without any problems till now.

Today i got a purple screen with exception 14.

I used the search function of this forum, read through some threads and posts and i found out that sometines its a hardware problem , sometines a software failure but it also could be (on older versions) a problem with the network card.

How can i know how to follow up on this? Any suggestions what to check or what to do?

Screenshot attached.

esx_error_slavkali.JPG

A cold reboot of the system solved the problem for now but i want to find the root cause.

I'll now go and collect all neccessary log files.

Thank you for your help,

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1 Solution

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KocPawel
Hot Shot
Hot Shot

Check storage adn network firmwares with vmware compatibility matrix.

Probavly one of them is a root cause of your problem.

View solution in original post

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scott28tt
VMware Employee
VMware Employee

References to vmhba1 and SCSI Adapter - I would run a diagnostic on whatever type of controller card that is, as a start point.

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KocPawel
Hot Shot
Hot Shot

Check storage adn network firmwares with vmware compatibility matrix.

Probavly one of them is a root cause of your problem.

View solution in original post

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vmtadmin
Contributor
Contributor

I checked my ESXi Version with the installed firmware of the server.

There were some incompatabilities between BIOS version/ DELL PERC controller and my installed VMware ESXi Version.

I now updated all my firmware to the latest as well as the ESXi Version to fit the compatabilities mentoined in the VMware Compatability Guide.

Since i did that there were no crashes again.

Thank you,

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