Any advice for quiescing snapshot "'VssSyncStart' operation failed: Server execution failed (0x80080005)"?

[CraigWashere]

Hi,

I'm a little stumped, it's just a standard Windows 7 Pro desktop VM and snapshoting fails, any advice would be greatly appreciated?

Error in VMware client;

An error occurred while taking a snapshot: msg.snapshot.error-QUIESCINGERROR.

An error occurred while saving the snapshot: msg.snapshot.error-QUIESCINGERROR.

Error in vmware.log;

2015-05-18T10:50:49.269Z| vmx| I120: VigorTransportProcessClientPayload: opID=D9985BA7-00000033-c49a seq=53300: Receiving Snapshot. Take request.

2015-05-18T10:50:49.269Z| vmx| I120: SnapshotVMX_TakeSnapshot start: 'test2', deviceState=0, lazy=0, logging=0, quiesced=1, forceNative=0, tryNative=0,

saveAllocMaps=0 cb=2189C590, cbData=324D2180

2015-05-18T10:50:49.380Z| vmx| I120: DISKLIB-LIB_CREATE   : DiskLibCreateCreateParam: vmfsSparse grain size is set to 1 for

'/vmfs/volumes/4e3efcbe-5cee9999-1149-002128d5d205/rel62vm-win-x64/rel62vm-win-x64-000001.vmdk'

2015-05-18T10:50:49.380Z| vmx| I120: SNAPSHOT: SnapshotPrepareTakeDoneCB: Prepare phase complete (The operation completed successfully).

2015-05-18T10:50:49.474Z| vcpu-1| I120: ToolsBackup: changing quiesce state: IDLE -> STARTED

2015-05-18T10:51:20.821Z| vmx| I120: Msg_Post: Warning

2015-05-18T10:51:20.821Z| vmx| I120: [msg.snapshot.quiesce.vmerr] The guest OS has reported an error during quiescing.

2015-05-18T10:51:20.821Z| vmx| I120+ The error code was: 5

2015-05-18T10:51:20.821Z| vmx| I120+ The error message was: 'VssSyncStart' operation failed: Server execution failed (0x80080005)

2015-05-18T10:51:20.821Z| vmx| I120: ----------------------------------------

2015-05-18T10:51:20.823Z| vmx| I120: Vigor_MessageRevoke: message 'msg.snapshot.quiesce.vmerr' (seq 20356) is revoked

2015-05-18T10:51:20.824Z| vmx| I120: ToolsBackup: changing quiesce state: STARTED -> ERROR_WAIT

2015-05-18T10:51:22.858Z| vmx| I120: ToolsBackup: changing quiesce state: ERROR_WAIT -> IDLE

2015-05-18T10:51:22.858Z| vmx| I120: ToolsBackup: changing quiesce state: IDLE -> DONE

2015-05-18T10:51:22.858Z| vmx| I120: SnapshotVMXTakeSnapshotComplete: Done with snapshot 'test2': 0

2015-05-18T10:51:22.858Z| vmx| I120: SnapshotVMXTakeSnapshotComplete: Snapshot 0 failed: Failed to quiesce the virtual machine (31).

2015-05-18T10:51:22.858Z| vmx| I120: VigorTransport_ServerSendResponse opID=D9985BA7-00000033-c49a seq=53300: Completed Snapshot request.

Cheers,

Craig

[bharathl]

Try disabling the VMware Snapshot provider service and enable only the default VSS service in Windows.

[CraigWashere]

Thanks! that worked, so what is the downside to disabling the "VMware Snapshot Provider"?

cya

Craig

[bharathl]

If you require an application consistent snapshot you need the Vmware snapshot provider otherwise the default Microsoft Software Shadow Copy provider is enough to take the snapshot. 

[brunofernandez1]

i would uninstall vmware tools, reboot, reinstall vmware tools and if this till doesnt runs, i would recommend to go throw this kb:

VMware KB: Troubleshooting Volume Shadow Copy (VSS) quiesce related issues

[FariaNamreen]

It worked for me. Thanks!!