Alarm icons wont clear on VMs in vSphere

[guruster]

About a week ago we lost connectivity to our SAN and now we have the alarm icons on several of our servers. I have tried to clear these, reboot, shutdown and nothing is clearing it. Any idea what this is?

[Troy_Clavell]

did you acknowledge the alarm then reset to green?  If so, try to disable, then enable the alarm(s) in question at the vCenter level.

[guruster]

I am using vCenter Server ESXi 5 and don't see any place to 'reset to green'

[Troy_Clavell]

while vCenter is open, go to the vCenter top level, click on the alarms tab--triggered alarms.  Find the alarm in question, right click "acknowledge alarm", then right click again "reset to green".  If you don't have those options, or if this doesn't fix your problem, find the alarm in question that was triggered and unhceck "enable this alarm", say ok, then open the alarm properties back up and check "enable this alarm"

[guruster]

I see, I acknowledged and then cleared the alarm, so there are no longer any alarms in that view

[Troy_Clavell]

so the issue is resolved?  If there are no triggered alarms, then you should be ok.  If no, please provide a screen shot of your issue.  Are you using vDR do do any backups.  These alerts could be backup related.

[guruster]

No, we aren't doing any backups yet.

Please see attached screenshots:

Top level Alarms:

Datacenter Alarms:

Host Alarms:

VM Alarms:

[Troy_Clavell · Accepted solution]

try this... on one of the hosts where gets have alerts present, restart the management agents (this will have no impact on your guests)

http://kb.vmware.com/kb/1003490

[guruster]

Thank you that cleared it. Now I have a warning icon by two of the ESXi hosts, again with no apparent way to clear it or see what is going on

[Troy_Clavell]

check the summary tab of the ESXi Hosts... Is there a message there?

[guruster]

Thank you sir! I changed UserVars.SuppressShellWarning from a 0 to a 1

[Troy_Clavell]

good stuff!  Glad to see you got it resolved