Acronis vmProtect 7 Shutdown fails (wrong VMware tools?)

[dsp01]

Hi at all,

I am testing Acronis vmProtect 7 on VMware Sphere Essentials ESXi 5.0.0.623860.

When I try to shutdown the Acronis Appliance then a warning appears in VMware.

The request to Power off this virtual machine failed because the corresponding VMware Tools script did not run successfully.

If you have configured a custom power-off script in this virtual machine, make sure that it contains no errors. Attempting the operation again willignore the script failure.

Any comments or hints?

Thanks,

Dieter

[sparrowangelste]

maybe the app doesnt have vmware tools installed?

thats why the warning would appear.

not sure if it is even installable since its an app.

so no vmware tools no graceful shutdown just hard power off avaialable.

[dsp01]

It seems to be not possible to install the tools to vmProtect 7.

[AcronisSupport]

Hello Everyone,

Thank you very much for your feedback.

My name is Anton and I'm writing you on behalf of Acronis Customer Central.

dsp01, I would recommend shutting down the VA from its console via the shut down button, rather than through VMware tools.

We have improved this functionality in vmProtect 8 which we are currently working on.

Please let me know if there is anything else I can do for you.

Thank you,

Anton Deev

Acronis Customer Central

[dsp01]

Dear Anton,

when will vmProtect 8 be released?

Dieter

[AcronisSupport]

Hello Dieter,

Thank you for getting back to me.

We do not have a release date for Acronis vmProtect 8 at the moment, however, you are more than welcome to participate in our open Beta which can be found here: http://www.acronis.com/enterprise/products/vmprotect/beta.html

Please let me know if there is anything else we can do for you.

Thank you,

Anton Deev

Acronis Customer Central