what does the support tool really do?

[robinstolpe]

Hi,

I'll build in the DEM support tool function into our own software and what I have discovered is that the support tool when they choose to delete a users config/profile for a software change the name of the file to xxxx.xx.flag then I guess DEM by it own delete this file when the user are logging out. Is that correct?

[DEMdev]

Hi @robinstolpe,

That ProfileArchive.zip.flag file ensures that no export takes place at logoff (or application exit, in the case of DirectFlex.)

Without that, deleting a profile archive to reset a user's settings won't have the intended effect in case the user is currently logged on.

[robinstolpe]

Hi @DEMdev 

so what I can do is rename the file with .flag and then after the user has logged off I can delete the file?

then the profile for that user are deleted right?

[DEMdev]

Hi @robinstolpe,

Pardon the late response; I was out for a few days.

Sure, you can rename the user's profile archive to .zip.flag. No need to delete it later; that's taken care of by DEM itself.

[robinstolpe]

Perfect! Thanks!