I was running 2106 of DEM and everything works fine with that so I did update to 2111 and then in self support they can't see there DEM config for apps and it don't load or save configuration either so DEM have stopped working with 2111.
I did rollback to 2106 and everything work fine now again but I want to upgrade to 2111 anyone knowing what the issue can be?
I have updated the GPO's to 2111 and it works with 2106 also - it do seem that I missing some kind of new or changed setting for 2111 that was not there for 2106?
Hi @robinstolpe ,
Just to confirm whether is it working now for you after upgrading to DEM 2111 or you are still having issues? Do you have FlexEngine logs from the time when it did not work for you? If you do, please share.
No, it works when I rollback to 2106 but when I upgrade to 2111 it stop working.
When I'm on 2111 and opening for example the Self-Support DEM applikation in the pool I don't see any applications etc.
When I'm rolling back to 2106 I can see all of the application in self-support DEM application in the pool again.
When I did test now it do seem to work with the sync, I did try to add a new bookmark to MS Edge Chromium and logoff and on again and it was still there and the log was telling that it was working.
But the issue with self support are still there and that's a good feature for my users to use. So how can I provide with more information regarding the self-support application so we can get it to work?
Hi @robinstolpe , our engineers tried this again in the lab. Steps they took to validate this:
1. Installed DEM 2106 and used self support tool. It's working fine.
2. Upgraded to DEM 2111 and used self support tool. It's working fine. They could see the archive backups for the applications.
Can you please share the steps that we can use to reproduce this scenario.
I did it like this:
1. Updated App Volume Manager servers to 2111
2. Updated App Volume agent and DEM agent to the 2111 version on the GoldenImages
3. Pushed it out to my pools
DEM Self-Support just says "No Applications" then I did rollback to DEM agent 2106 and then I can see the application again in Self-Support.
My Horizon View are running 2106 but I did update our Test environment yesterday to 2111 and it's the same issue there also.
We do have our DEM profiles etc. on DFS share but as it works with 2106 when we rollback I can exclude that from the issue as it works with 2106
Do you have KB how I can collect them?
I do have in my agreement support from VMWare as we are a government company can I email you with the logs instead due to the fact that we are a government company?
(I was posting here as other people maybe get the same issue also 🙂 That's why I did post here instead of contacting vmware support directly
We are seeing the same behavior. Self support is empty and not working with DEM running version 2111. Profile import and export seems to be working as expected. We are also running DEM on a DFS share. Any update on this?
I can confirm the self support tool has an empty list of applications. I think the DEM agent itsself is working.
- Windows 10 1909
- DEM 2111 + Sync tool
- we have configured the clients with no-ad mode
- DFS share for both Profile and Config share
Sync tool is correctly syncing with the shares.
Uninstalling Sync tool and explicitly having a network connection before logging in results in the same situation
I can confirm that. We did some testing, but everytime we upgrade or clean install the DEM Agent to 2111 we facing the same problem.
DEM Agent 2111 + Self-Service Tool 2111 -> empty application list
DEM Agent 2111 + Self-Service Tool 2006 -> empty application list
DEM Agent 2006 + Self Service Tool 2006 -> SST is working
The 2111 DEM Agent is working without any issue, but the self service tool is definitly broken.