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UEM not backing up Office products

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I've got UEM set up and it's working for a few products and Windows settings fine. However no Office products are being backed up. Per the log something is causing UEM to skip the XML files. Here is a snippet of the logs:

2016-08-22 16:23:31.324 [DEBUG] Not performing export for DirectFlex config file '\\company.com\view\UEM\General\general\Applications\Acrobat Reader.INI'.

2016-08-22 16:23:31.324 [DEBUG] Not performing export for DirectFlex config file '\\company.com\view\UEM\General\general\Applications\Calculator.INI'.

2016-08-22 16:23:31.324 [DEBUG] Not performing export for DirectFlex config file '\\company.com\view\UEM\General\general\Applications\Notepad.INI'.

2016-08-22 16:23:31.324 [DEBUG] Not performing export for DirectFlex config file '\\company.com\view\UEM\General\general\Applications\Paint.INI'.

2016-08-22 16:23:31.324 [DEBUG] Not performing export for DirectFlex config file '\\company.com\view\UEM\General\general\Applications\PaintDotNet.ini'.

2016-08-22 16:23:31.339 [DEBUG] Not performing export for DirectFlex config file '\\company.com\view\UEM\General\general\Applications\ShoreTel.ini'.

2016-08-22 16:23:31.339 [DEBUG] Not performing export for DirectFlex config file '\\company.com\view\UEM\General\general\Applications\VLC.ini'.

2016-08-22 16:23:31.339 [DEBUG] Not performing export for DirectFlex config file '\\company.com\view\UEM\General\general\Applications\Wordpad.INI'.

2016-08-22 16:23:31.339 [ERROR] Error reading condition set '\\company.com\view\UEM\General\FlexRepository\ConditionSet\Microsoft Office 2010.xml'

2016-08-22 16:23:31.339 [ERROR] Conditions: Invalid xml '<ref n="Microsoft Office 2010.xml"/>'

2016-08-22 16:23:31.339 [ERROR] Error evaluating conditions -- skipping export processing for config file '\\company.com\view\UEM\General\general\Microsoft Office 2010\Access.INI'.

2016-08-22 16:23:31.339 [ERROR] Conditions: Invalid xml '<ref n="Microsoft Office 2010.xml"/>'

2016-08-22 16:23:31.339 [ERROR] Error evaluating conditions -- skipping export processing for config file '\\company.com\view\UEM\General\general\Microsoft Office 2010\Excel.INI'.

2016-08-22 16:23:31.339 [ERROR] Conditions: Invalid xml '<ref n="Microsoft Office 2010.xml"/>'

2016-08-22 16:23:31.339 [ERROR] Error evaluating conditions -- skipping export processing for config file '\\company.com\view\UEM\General\general\Microsoft Office 2010\InfoPath.INI'.

2016-08-22 16:23:31.339 [ERROR] Conditions: Invalid xml '<ref n="Microsoft Office 2010.xml"/>'

2016-08-22 16:23:31.339 [ERROR] Error evaluating conditions -- skipping export processing for config file '\\company.com\view\UEM\General\general\Microsoft Office 2010\OneNote.INI'.

2016-08-22 16:23:31.355 [ERROR] Conditions: Invalid xml '<ref n="Microsoft Office 2010.xml"/>'

2016-08-22 16:23:31.355 [ERROR] Error evaluating conditions -- skipping export processing for config file '\\company.com\view\UEM\General\general\Microsoft Office 2010\Outlook.INI'.

2016-08-22 16:23:31.355 [ERROR] Conditions: Invalid xml '<ref n="Microsoft Office 2010.xml"/>'

2016-08-22 16:23:31.355 [ERROR] Error evaluating conditions -- skipping export processing for config file '\\company.com\view\UEM\General\general\Microsoft Office 2010\PowerPoint.INI'.

None of the Office apps are being backed up. Any ideas?

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VMware Employee
VMware Employee

There is a mistake in the UEM Configuration share: \\company.com\view\UEM\General\general\

You have 2 general folders. The General folder gets created by the UEM management console.

You should configure the GPO to point to \\company.com\view\UEM\General

and move the content from the second general folder to the first.

View solution in original post

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VMware Employee
VMware Employee

There is a mistake in the UEM Configuration share: \\company.com\view\UEM\General\general\

You have 2 general folders. The General folder gets created by the UEM management console.

You should configure the GPO to point to \\company.com\view\UEM\General

and move the content from the second general folder to the first.

View solution in original post

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Contributor
Contributor

That was the problem, thanks.

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VMware Employee
VMware Employee

you're welcome Smiley Happy

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Enthusiast
Enthusiast

Pim_van_de_Vis

I have this same problem, none of the Office products are being saved. We are running O365 using the Office2016 templates. Here are the errors in the FlexEngine log file:

2020-10-19 13:02:55.954 [ERROR] Error reading condition set '\\UEM01\UEMConfig\temp\general\FlexRepository\ConditionSet\Microsoft Office 2016.xml'

2020-10-19 13:02:55.954 [ERROR] Conditions: Invalid xml '<ref n="Microsoft Office 2016.xml"/>'

2020-10-19 13:02:55.954 [ERROR] Error evaluating conditions -- skipping export processing for config file '\\UEM01\UEMConfig\temp\general\general\Microsoft Office 2016\Access.ini'

2020-10-19 13:02:55.954 [ERROR] Conditions: Invalid xml '<ref n="Microsoft Office 2016.xml"/>'

2020-10-19 13:02:55.954 [ERROR] Error evaluating conditions -- skipping export processing for config file '\\UEM01\UEMConfig\temp\general\general\Microsoft Office 2016\Excel.ini'

2020-10-19 13:02:55.970 [ERROR] Conditions: Invalid xml '<ref n="Microsoft Office 2016.xml"/>'

2020-10-19 13:02:55.970 [ERROR] Error evaluating conditions -- skipping export processing for config file '\\UEM01\UEMConfig\temp\general\general\Microsoft Office 2016\OneDrive for Business.ini'

2020-10-19 13:02:55.985 [ERROR] Conditions: Invalid xml '<ref n="Microsoft Office 2016.xml"/>'

2020-10-19 13:02:55.985 [ERROR] Error evaluating conditions -- skipping export processing for config file '\\UEM01\UEMConfig\temp\general\general\Microsoft Office 2016\OneNote.ini'

2020-10-19 13:02:56.001 [ERROR] Conditions: Invalid xml '<ref n="Microsoft Office 2016.xml"/>'

2020-10-19 13:02:56.001 [ERROR] Error evaluating conditions -- skipping export processing for config file '\\UEM01\UEMConfig\temp\general\general\Microsoft Office 2016\Outlook.ini'

2020-10-19 13:02:56.016 [ERROR] Conditions: Invalid xml '<ref n="Microsoft Office 2016.xml"/>'

How do I fix this?

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VMware Employee
VMware Employee

Hi RachelW,

There are a few things that might cause this. Easiest to pinpoint using a log file at log level DEBUG, covering a full logon or logoff.

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Enthusiast
Enthusiast

Hi DEMdev​,

Silly question....how do I get a log file with log level DEBUG? 🙂

Update: Actually I think my log level is already set to DEBUG.  I will post a copy of the log shortly.

The other thing I noticed is that it is NOT saving the Microsoft Office 2016 folder under Archives on our UEM server.  The only thing UEM is capturing is Applications and Windows Settings. See below.

Win10-UEMArchive.png

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Enthusiast
Enthusiast

In looking at the log file I see this error: [ERROR] Condition set '\\UEM01\UEMConfig\temp\general\FlexRepository\ConditionSet\Microsoft Office 2016.xml' not found.  When I look at the UEMConfig\temp\general directory I do not have a FlexRepository directory there.  I DO however have a SECOND general folder (see below). How do I get rid of that?  I am sure that is the problem but when I attempt to fix it, I have nothing in UEM....

GPO points to \\UEM01\UEMConfig\temp\general

In other words, if I move the 5 folders listed below out of the temp\general\general folder and into the temp\general folder, the config files in UEM go away. 😞

UEMTempGeneral.png

This is my TEST Environment that is why it is UEMConfig\TEMP\general (my production environment is UEMConfig\general) - I am trying to keep this Windows10 desktop and settings separate from my production environment since we are running Office 2010 there.

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VMware Employee
VMware Employee

Hi RachelW,

That extra "General" folder is indeed the culprit here. Your GPO is configured correctly (as it should be pointing to the "General" folder in the share), but the Management Console's configuration share setting should be pointing to the share itself (rather than to the "General" folder.)

Does your current Management Console "DEM configuration share" setting look like this?

pastedImage_1.png

If so, can you remove that "\general", and move the folders from your screenshot into the "temp\general" folder? (After making sure you have a backup, even though this is a test environment...)

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Enthusiast
Enthusiast

Yes, my Management Console "DEM configuration share" looked like that.  I removed the \general and copied the files from the temp\general folder.  Now I see a different message in the log file.

2020-10-20 16:37:15.904 [DEBUG] Conditions: Evaluating condition set 'Microsoft Office 2016.xml'

2020-10-20 16:37:15.904 [DEBUG] Conditions: Check for path 'C:\Program Files (x86)\Microsoft Office\Office16' = false

Office 2016 is not installed in that directory.  It is actually installed in 'C:\Program Files (x86)\Microsoft Office\root\Office16'. So based on this thread, Office 365 not working with UEM 9.3 , I changed the path in the Condition set. Unfortunately I am still not getting any archive folder for Office 2016.  I will post a log shortly.

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Enthusiast
Enthusiast

So as mentioned yesterday I changed the directory to  'C:\Program Files (x86)\Microsoft Office\root\Office16' and now see THIS error in the log file.

2020-10-21 11:57:16.211 [DEBUG] Conditions: Evaluating condition set 'Microsoft Office 2016.xml'

2020-10-21 11:57:16.212 [DEBUG] Conditions: Check for path 'C:\Program Files (x86)\Microsoft Office\root\Office16' = false

I'm confused.

Before I setup Outlook on the desktop, that directory does NOT exist.  After setting it up, the directory IS there but actually under 'C:\Program Files\Microsoft Office\root\Office16'.

pastedImage_4.png

I changed my condition set (see below) yesterday prior to logging into the desktop today. so why does DEM think it should look in (x86)??? Very frustrated....

pastedImage_1.png

UPDATE: Ok, so now DEM is looking in the correct location but still not finding it.

2020-10-21 13:17:07.800 [DEBUG] Conditions: Evaluating condition set 'Microsoft Office 2016.xml'

2020-10-21 13:17:07.801 [DEBUG] Conditions: Check for path '%Program Files%\Microsoft Office\root\Office16' = false

I am wondering if the directory is being deleted when I logoff BEFORE DEM captures it.  Is that possible?  Or what is going on? Frustrated.....

Also, should we be setting up O365 Outlook in Cached Exchanged mode?  I am currently selecting NO.

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VMware Employee
VMware Employee

Hi RachelW,

Looks like you have that "Resolve ... to 32-bit ... on 64-bit systems" checkbox checked:

pastedImage_1.png

That's why the DEM agent checks in Program Files (x86). Just unchecking that option should do the trick.

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Enthusiast
Enthusiast

I apologize but I do not know where to find that option.  Also, is there a space between Program Files in the path?

Looking at that Condition again, I do not see that "checking 32-bit..." statement now.

pastedImage_0.png

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VMware Employee
VMware Employee

Hi RachelW,

There should be no space within the %ProgramFiles% environment variable. That 32/64 checkbox option only appears (in the Add or Edit dialog for the File or Folder condition) if the path starts with C:\Program Files\, C:\Program Files (x86)\, or %ProgramFiles%.

As your current setting starts with %Program Files% (with a space), the option does not show.

Removing that space and making sure that the 32/64 checkbox is not checked should hopefully do the trick.

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Enthusiast
Enthusiast

Woohoo!  The good news I now have an Outlook profile after logging out and back in to the desktop!!

The bad news is when I open Word or Excel I see this error.  I clicked Sign in and the error was resolved but the error happens each time I login.

pastedImage_0.png

The other bad news is I lost Teams...which THAT doesn't make sense because it is installed on the image.  DEM must be doing something with that.

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VMware Employee
VMware Employee

Hi RachelW,

Woohoo!  The good news I now have an Outlook profile after logging out and back in to the desktop!!

Happy to hear that!

I'm afraid I can only help with DEM-related questions; I don't know enough about individual applications to help troubleshoot issues around application-specific configuration.

Probably good to start a new thread about these, with config details and logs?

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Enthusiast
Enthusiast

The strange thing is that I believe DEM IS causing Teams to disappear.  Once I got the Outlook Profile to save with DEM is when I lost Teams.  Teams is installed on the image and worked great until I got the Outlook profile working.  Does that make sense?

However, I do not see anything in the log to indicate a problem.

How about having to sign in to the other office applications, Word, Excel?  How do we save that via DEM?

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User Moderator
User Moderator

Can you post that in a different thread, this one is getting long and off the orignal topic which can confuse people.