VMware Horizon Community
TTC-Seth
Enthusiast
Enthusiast

UEM Helpdesk Support Tool won't run

I've properly configured the URL settings but when I run the Support tool I get:

the vmware uem configuration shared path is not configured.  Please contact your system administrator or consult the documentation.

The Helpdesk Support Tool paths have been properly configured using the [UserFolder] setting.

Anyone have this issue before?

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DEMdev
VMware Employee
VMware Employee

Configuring the Helpdesk Support Tool consists of two parts:

  1. Creating the Immidio Flex+ Helpdesk Support Tool.xml configuration file
  2. Creating a GPO that tells the Helpdesk Support Tool where to find that configuration file

The error message you quoted indicates that that GPO is either not configured, or not applied to the system you're trying to run the Helpdesk Support Tool on.

Pim_van_de_Vis
VMware Employee
VMware Employee

Optionally you can also launch the HelpDesk Support Tool with the correct parameter, instead of using the GPO.

This is explained in the documention here:

VMware User Environment Manager 9.2 Documentation Center

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MikeC3964
Enthusiast
Enthusiast

Hi Pim_van_de_Vis

I know this forum is older, but I can't for the life of me find the parameters of launching the Helpdesk Support Tool without the GPO settings in the documentation you reference below. I was looking through the helpdesk support tool admin guide, and could not find it in there. Any guidance would be appreciated. I loaded the admx files on my windows 2012r2 file server, which is hosting my config and profile share, and that works, but am not sure if it's supported or not.

Thanks!

Mike

"Optionally you can also launch the HelpDesk Support Tool with the correct parameter, instead of using the GPO"

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Pim_van_de_Vis
VMware Employee
VMware Employee

Here is the actual documentation:

Helpdesk Support Tool Command Line Arguments

You can override the User Environment Manager configuration share Group Policy setting with the -FlexConfig argument.

"Flex+ Helpdesk Support Tool.exe" -FlexConfig <path>

Replace <path> with the path to the User Environment Manager configuration share without using General in the pathname. This is the path for the Immidio Flex+ Helpdesk Support Tool.xml configuration file.

To explicitly specify the location of the Helpdesk Support Tool configuration file, use the -ConfigFile argument:

"Flex+ Helpdesk Support Tool.exe" -ConfigFile <configFile>

For <configFile>, enter the path to the Helpdesk Support Tool configuration file.

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MikeC3964
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Enthusiast

thank you very much!

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