alsmk2
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Hot Shot

UEM 9.7 & W7 Fresh Install - Errors logging on (15m+ logon time)

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I've just pushed out a fresh deployment of UEM 9.7, with a W7 template. I'm seeing he following errors in the flex logs, and logon times are painful as a result.

2019-04-29 14:05:38.905 [DEBUG] Found 'FlexDebug.txt' - changed log level to DEBUG

2019-04-29 14:05:38.905 [INFO ] Starting FlexEngine v9.6.0.855 [IFP#00e110cd-T5>>]

2019-04-29 14:05:38.905 [INFO ] Running as Group Policy client-side extension

2019-04-29 14:05:38.905 [INFO ] Performing path-based import

2019-04-29 14:05:38.910 [DEBUG]    User: DOMAIN\vditest, Computer: COMPNAME, OS: x64-win7 (BuildNumber 7601, ServicePack 1, SuiteMask 100, ProductType 1/30, Lang 0409, IE 11.0.9600.19326, VMware VDM 7.8.0, UEM 9.6.0.855, ProcInfo 1/2/2/2, UTC+01:00D), PTS: 1584/2020/1CT

2019-04-29 14:05:38.910 [DEBUG]    Profile state: roaming (0x00000014)

2019-04-29 14:05:38.910 [DEBUG]    Recursively processing config files from path '\\domain.com\DFS\UEMProdConfig\general'

2019-04-29 14:05:38.910 [DEBUG]    Using profile archive path '\\domain.com\DFS\UEMProfiles\systemsvdi\Archives'

2019-04-29 14:05:38.910 [DEBUG]    Last modified dates will be restored

2019-04-29 14:05:38.910 [DEBUG]    Logging to file '\\domain.com\DFS\UEMProfiles\systemsvdi\Logs\Flex-Log.txt'

2019-04-29 14:05:38.910 [DEBUG]    Log file will be overwritten when larger than 512 kilobytes

2019-04-29 14:05:38.910 [DEBUG]    Certificate support for mandatory profiles is enabled

2019-04-29 14:05:38.915 [DEBUG] Setting import status flag

2019-04-29 14:05:38.915 [INFO ] Modifying profile state (certificate support)

2019-04-29 14:07:38.946 [DEBUG] Error instantiating service object (0x80080005)

2019-04-29 14:07:38.946 [ERROR] SetProfileState() cannot access Flex Service -- aborting

2019-04-29 14:07:38.946 [ERROR] Error modifying profile state: 80004005

2019-04-29 14:09:38.972 [DEBUG] Error instantiating service object (0x80080005)

2019-04-29 14:13:39.036 [DEBUG] Error instantiating service object (0x80080005)

2019-04-29 14:13:39.036 [ERROR] Error 0x000006d9 deleting application blocking configuration (0/'')

2019-04-29 14:15:39.055 [DEBUG] Error instantiating service object (0x80080005)

2019-04-29 14:15:39.055 [ERROR] Error 0x000006d9 deleting privilege elevation configuration (0/'')

2019-04-29 14:15:39.100 [DEBUG] Skipping disabled UEM import task ('Delete Windows 5.x Start Menu.xml')

I can't find any references to these errors online, and can't think of anything that would cause this issue. Any ideas appreciated.

1 Solution

Accepted Solutions
alsmk2
Hot Shot
Hot Shot

All good suggestions - managed to get to the bottom of it; anti-virus!

Uninstalled AV in the image, and all works well, so ultimately it's a case of adding the necessary exclusions.

Thanks for the suggestions and taking the time to reply Smiley Happy

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8 Replies
DEMdev
VMware Employee
VMware Employee

Hi alsmk2,

That error message indicates that UEM's service is not installed, or not installed correctly. Also, you mentioned UEM 9.7, but the log file indicates UEM 9.6... Probably good to check your install.

alsmk2
Hot Shot
Hot Shot

Thanks - had just spotted the version a few mins ago too. Pushing out a pool with the 9.7 agent now.

I'd be surprised  if it was down to the agent version though, as it's normally backward compatible to quite a few versions. Hopefully the agent re-install at 9.7 will sort it out. Smiley Happy

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alsmk2
Hot Shot
Hot Shot

No joy - exactly the same error on 9.7 Smiley Sad

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ijdemes
Expert
Expert

Do you experience the same with the previous image? Any changes in configuration that may have impact?


\\ Ivan
---
Twitter: @ivandemes
Blog: https://www.ivandemes.com
DEMdev
VMware Employee
VMware Employee

Do you apply any security hardening on this image? The error seems to indicate "access denied", but that could be red herring.

In your base image, does the UEM service seem to be running normally? Can you stop it and restart it?

alsmk2
Hot Shot
Hot Shot

All good suggestions - managed to get to the bottom of it; anti-virus!

Uninstalled AV in the image, and all works well, so ultimately it's a case of adding the necessary exclusions.

Thanks for the suggestions and taking the time to reply Smiley Happy

View solution in original post

ap_idb
Enthusiast
Enthusiast

Have you figured out the exclusions needed? I have flexengine and the entire immidio directory excluded, but I'm still getting 5+ minutes logging in to a new session.

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ap_idb
Enthusiast
Enthusiast

Was hoping for a follow up here alsmk2​ if you're still browsing this forum?

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