Hi everyone,
I'm new to UEM and having an extremely tough go of it.
I am in the midst of a migration from Persona management (which was working, albeit poorly) to UEM (9.3.0.804) in hopes of unlocking all manner of shiny new features, more granular control for my users, reduced network overhead and all the greatest things since sliced bread. Though I seem to have adequately tackled the app settings, I'm running into an unexpected roadblock with folder redirection.
I expected that folder redirection would be one of the most straightforward pieces of the puzzle, and the online resources (VMware Knowledge Base) and this one https://blogs.vmware.com/consulting/files/2015/09/UEM-Migrations_v3.pdf with a lot more in depth "what to look out for, how do things work" seemed to be pretty straightforward. I already have it configured with persona, I just need to point UEM to the same folder and all's good, right?
The specific problem I'm running into is that after configuring my UEM GPO and applying it to my environment, (including setting folder redirection to specify the remote path that Persona management is already using in the UEM management console), my users log in and are given a blank desktop, with only the shortcuts from the all users folder of clone. Initially I thought this must mean I'd missed and pointed to a location without information, but then I realized something in the login process is actually wiping the contents of the %username%\Desktop and %username%\downloads folders.
As a workaround I was willing to restore the unexpectedly removed icons from backup, but it turns out that about half of the user logins send these two folders right back to completely empty. That's right, a user login seems to think the thing to do is just remove all the contents of the desktop and downloads folders. I figure there has to be a blank profile something that UEM is viewing as authoritative, but I don't know where to look for that. I cranked the UEM logging up to debug and took a look to see if anything stood out, but it looks like the folder redirection is going the way I'd expect it to, with the exception of all the contents occasionally being erased at user login.
I've been digging through the knowledge base and every how-to blog I can find on the subject but no one seems to have experienced this data destroying behavior and I am nearing my wits end. Is this a permissions issue (setting everyone full control doesn't fix it), a configuration issue (I tried following online resources as closely as possible, with the exception of applying the UEM GPO to the computers OU then applying loopback, which broke other things, and applying to the User OU is also a supported configuration), a known but obscure bug with a known solution? Anything would help at this point. I'm working with support as a last resort, but anything I am not thinking of would be appreciated. Anything you might need to help you understand what's going on would be happily provided.
