TDC-SteveB
Contributor
Contributor

Printer Mapping - Error 6

We have started to get a failure on mapping of the default printer with "Error 6"  on the async log 

2021-03-29 08:29:51.870 [ERROR] Error 6 trying to map printer '\\xerox-print\followprint' ('Follow Print.xml')

Can someone point us in the direction of the error codes listing so I can see what code 6 relates to.

 

0 Kudos
2 Replies
sjesse
Leadership
Leadership

the error 6 isn't from DEM, its a windows one, the full error is "Windows cannot connect to the printer. Operation failed with error".  I'd try and manually add the printer from the desktop and see if you can do it. Usually a printer server or driver issue from what I've seen.

 

 

0 Kudos
TDC-SteveB
Contributor
Contributor

Shadowed the user in question and they were able to add the printer as normal through printers & scanners - pulling down the printer as normal

Have fixed the issue for now by switching printer away from async in the DEM 

The Async log for some users was being locked and hanging while the printer was set to async and never mapping the printer

log file was only released when user logged off 

It now does not lock the logfiles and completes the printer mapping as normal

0 Kudos