Outlook prompts for password on Horizon desktop

[rwulffenstein]

Hello, 

We are using O365 with Horizon desktop, the application is installed on the image. Users are continually being prompted to enter their password after opening Outlook especially after an AD password change. 

We are using DEM but the password is not being saved for the users.  Below is the O365 config file.  

How do we save the password for Outlook on the Horizon desktop?

[IncludeRegistryTrees]
HKCU\Software\Microsoft\Office\16.0\Access
HKCU\Software\Microsoft\Office\16.0\Common
HKCU\Software\Microsoft\Office\16.0\Excel
HKCU\Software\Microsoft\Office\16.0\FirstRun
HKCU\Software\Microsoft\Office\16.0\Groove
HKCU\Software\Microsoft\Office\16.0\Lync
HKCU\Software\Microsoft\Office\16.0\MAPI
HKCU\Software\Microsoft\Office\16.0\Microsoft Office 2016
HKCU\Software\Microsoft\Office\16.0\MS Project
HKCU\Software\Microsoft\Office\16.0\OneNote
HKCU\Software\Microsoft\Office\16.0\Outlook
HKCU\Software\Microsoft\Office\16.0\PowerPoint
HKCU\Software\Microsoft\Office\16.0\Project
HKCU\Software\Microsoft\Office\16.0\Publisher
HKCU\Software\Microsoft\Office\16.0\Registration
HKCU\Software\Microsoft\Office\16.0\SyncCenter
HKCU\Software\Microsoft\Office\16.0\SyncProc
HKCU\Software\Microsoft\Office\16.0\User Settings
HKCU\Software\Microsoft\Office\16.0\Visio
HKCU\Software\Microsoft\Office\16.0\Word
HKCU\Software\Microsoft\Office\16.0\Workspaces
HKCU\Software\Microsoft\Office\Access
HKCU\Software\Microsoft\Office\Common
HKCU\Software\Microsoft\Office\Excel
HKCU\Software\Microsoft\Office\OneNote
HKCU\Software\Microsoft\Office\Outlook
HKCU\Software\Microsoft\Office\PowerPoint
HKCU\Software\Microsoft\Office\Visio
HKCU\Software\Microsoft\Office\Word
HKCU\Software\Microsoft\Shared Tools\Proofing Tools
HKCU\Software\Microsoft\VBA
HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles

[IncludeIndividualRegistryValues]
HKCU\Software\Microsoft\Exchange\Client\Options\PickLogonProfile

[ExcludeIndividualRegistryKeys]
HKCU\Software\Microsoft\Office\16.0\Common\Identity

[IncludeFolderTrees]
<AppData>\Microsoft\Access
<AppData>\Microsoft\AddIns
<AppData>\Microsoft\Bibliography
<AppData>\Microsoft\Excel
<AppData>\Microsoft\MS Project
<AppData>\Microsoft\Office
<AppData>\Microsoft\Office\16.0\Lync
<AppData>\Microsoft\OneNote
<AppData>\Microsoft\Outlook
<AppData>\Microsoft\Powerpoint
<AppData>\Microsoft\Proof
<AppData>\Microsoft\Publisher
<AppData>\Microsoft\Publisher Building Blocks
<AppData>\Microsoft\Signatures
<AppData>\Microsoft\Spelling
<AppData>\Microsoft\Templates
<AppData>\Microsoft\UProof
<AppData>\Microsoft\Visio
<AppData>\Microsoft\Word
<LocalAppData>\Microsoft\Office\ONetConfig
<LocalAppData>\Microsoft\Office\16.0
<LocalAppData>\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

[IncludeFiles]
<LocalAppData>\Microsoft\Office\Access.officeUI
<LocalAppData>\Microsoft\Office\Excel.officeUI
<LocalAppData>\Microsoft\Office\MSProject.officeUI
<LocalAppData>\Microsoft\Office\olkaddritem.officeUI
<LocalAppData>\Microsoft\Office\olkapptitem.officeUI
<LocalAppData>\Microsoft\Office\olkdlstitem.officeUI
<LocalAppData>\Microsoft\Office\olkexplorer.officeUI
<LocalAppData>\Microsoft\Office\olklogitem.officeUI
<LocalAppData>\Microsoft\Office\olkmailitem.officeUI
<LocalAppData>\Microsoft\Office\olkmailread.officeUI
<LocalAppData>\Microsoft\Office\olkmmsedit.officeUI
<LocalAppData>\Microsoft\Office\olkmmsread.officeUI
<LocalAppData>\Microsoft\Office\olkmreqread.officeUI
<LocalAppData>\Microsoft\Office\olkmreqsend.officeUI
<LocalAppData>\Microsoft\Office\olkpostitem.officeUI
<LocalAppData>\Microsoft\Office\olkpostread.officeUI
<LocalAppData>\Microsoft\Office\olkreportitem.officeUI
<LocalAppData>\Microsoft\Office\olkresenditem.officeUI
<LocalAppData>\Microsoft\Office\olkrespcounter.officeUI
<LocalAppData>\Microsoft\Office\olkresponseread.officeUI
<LocalAppData>\Microsoft\Office\olkresponsesend.officeUI
<LocalAppData>\Microsoft\Office\olkrssitem.officeUI
<LocalAppData>\Microsoft\Office\olkshareitem.officeUI
<LocalAppData>\Microsoft\Office\olkshareread.officeUI
<LocalAppData>\Microsoft\Office\olksmsedit.officeUI
<LocalAppData>\Microsoft\Office\olksmsread.officeUI
<LocalAppData>\Microsoft\Office\olktaskitem.officeUI
<LocalAppData>\Microsoft\Office\OneNote.officeUI
<LocalAppData>\Microsoft\Office\Powerpoint.officeUI
<LocalAppData>\Microsoft\Office\Publisher.officeUI
<LocalAppData>\Microsoft\Office\Visio.officeUI
<LocalAppData>\Microsoft\Office\Word.officeUI

[ExcludeFolderTrees]
<AppData>\Microsoft\Templates\LiveContent

[lansti]

Hi @rwulffenstein 

I also have some users where outlook sometimes wants password for SSO in the VDI. It happens now and then for some reason.
And I also see that users who starts outlook, outlook will "crashes", and when users starts outlook again, users get a dialogbox asking if they want to start outlook in Safe Mode.

We are running similar settings as you in DEM, but i also have this in the ExcludeFolderTrees:
[ExcludeFolderTrees]
<LocalAppData>\Microsoft\Office\16.0\Licensing

This is because we are running FSLogix Office Container, with these GPO settings:

When that said, during troubleshooting I have also tested this with no FSLogix, and experience the same... but not every time..
We're currently running Microsoft Office 365 16.0.16130.20332, and i have prepared Microsoft Office365 16.0.16827.20130 for testing.

Which office version are you running?

[TomH201110141]

We also use FSLogix Office Container that's why I disabled all DEM settings for Office 365 except the "Shared Settings" and it works all like expected.

I think I use the default Import/Export settings:

[IncludeRegistryTrees]
HKCU\Software\Microsoft\Office\16.0\Common
HKCU\Software\Microsoft\Office\16.0\FirstRun
HKCU\Software\Microsoft\Office\16.0\Microsoft Office 2016
HKCU\Software\Microsoft\Office\16.0\Registration
HKCU\Software\Microsoft\Office\16.0\User Settings
HKCU\Software\Microsoft\Office\Common
HKCU\Software\Microsoft\Shared Tools\Proofing Tools
HKCU\Software\Microsoft\VBA

[IncludeFolderTrees]
<AppData>\Microsoft\AddIns
<AppData>\Microsoft\Bibliography
<AppData>\Microsoft\Office
<AppData>\Microsoft\Proof
<AppData>\Microsoft\Spelling
<AppData>\Microsoft\Templates
<AppData>\Microsoft\UProof
<LocalAppData>\Microsoft\Office\ONetConfig

[ExcludeFolderTrees]
<AppData>\Microsoft\Templates\LiveContent

AND some stuff to capture signatures in Outlook: (see: https://communities.vmware.com/t5/Dynamic-Environment-Manager/Outlook-for-FSLogix/ta-p/2852157)

[IncludeFolderTrees]
<AppData>\Microsoft\Signatures
<AppData>\Microsoft\Spelling
<AppData>\Microsoft\UProof

AND some stuff for OneDrive:

[IncludeRegistryTrees]
HKCU\Software\Microsoft\OneDrive

[IncludeFolderTrees]
<LocalAppData>\Microsoft\OneAuth