VMware Horizon Community
Miro40
Contributor
Contributor

Mimecast for outlook

We use Floating assigment with the instant clone in our enviroment. Recently we deployed mimecast for outlook (office 2016). Users are being prompt to authenticate upon first log in (domain authentication) in order to access mimecast portal via outlook. Authentication is accepted until user log off and log back in then he gets again "Credentials incomplete. You have not entered any credentials"

Profiler is not able to capture and create predefined settings.

Any suggestions?

Thank you

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9 Replies
DEMdev
VMware Employee
VMware Employee

Hi Miro40​,

What exactly do you mean by "Profiler is not able to capture"? Is there no executable you can run through the Application Profiler, or does it not result in a working config file?

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Miro40
Contributor
Contributor

Hi UEMdev

It does not result in a working config file.

Thank you

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DEMdev
VMware Employee
VMware Employee

Hi Miro40​,

It does not result in a working config file.

In cases like this, the first thing to try is to play with the Enable Registry Exclusions, Enable File Exclusions, and Show Unsupported File Access options on the Settings tab. Not to include those excluded or unsupported entries in your config file, but to see if there's maybe anything relevant showing up that you can individually include.

Alternatively, the tools mentioned in the Methods to Capture Registry and Profile Changes thread might be useful.

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Miro40
Contributor
Contributor

I ran profiler as you suggested and got in reply:

# Flex config file generated with VMware User Environment Manager Application Profiler version 9.1

[UnsupportedFiles]
# The VMware UEM Application Profiler has detected access to the following files outside of the user profile.
# VMware UEM only supports files in user profile folders.
C:\Program Files\Mimecast\Mimecast Outlook Add-In\musepkg64.exe.log

Any ides what is going on?

Thank you

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DEMdev
VMware Employee
VMware Employee

[UnsupportedFiles]

# The VMware UEM Application Profiler has detected access to the following files outside of the user profile.

# VMware UEM only supports files in user profile folders.

C:\Program Files\Mimecast\Mimecast Outlook Add-In\musepkg64.exe.log

It's not exactly a best practice for an application to create its log file in the Program Files folder, but that's not the root cause of your issue.

Turning off the Enable Registry Exclusions and Enable File Exclusions settings did not result in any further items in the generated configuration file? In that case I would suggest using the alternative tools mentioned in that other thread.

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Miro40
Contributor
Contributor

Hi UEMdev,

I ran profiler again and got diffrent results this time. Would you be able to advise on below ?

Thank you

# Flex config file generated with VMware User Environment Manager Application Profiler version 9.1

[IncludeIndividualRegistryKeys]
HKLM\Software\Microsoft\.NETFramework\NGen\Policy\v4.0
HKLM\SOFTWARE\Microsoft\.NETFramework\Policy\Servicing
HKLM\Software\Microsoft\.NETFramework\Policy\Standards
HKLM\Software\Microsoft\.NETFramework\Policy\v4.0
HKLM\Software\Microsoft\.NETFramework\v4.0.30319\SKUs\default
HKLM\Software\Microsoft\Fusion\PublisherPolicy\Default
HKLM\SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\Eastern Standard Time\Dynamic DST
HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\outlook.exe

[UnsupportedFiles]
# The VMware UEM Application Profiler has detected access to the following files outside of the user profile.
# VMware UEM only supports files in user profile folders.
C:\ProgramData\Mimecast\Logs\msw-service20170825.log

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DEMdev
VMware Employee
VMware Employee

I think your best bet is to try with the alternative tools, unless Pim_van_de_Vis or ijdemes​ has some suggestions?

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ArnoM
Enthusiast
Enthusiast

I don't know the application but when you google for Mimecast and user authentication I think the password is stored in the msw.s3db file.

One article says it stored Mimecast folder under the Program Files directory:

https://community.mimecast.com/docs/DOC-1528#jive_content_id_Q_A_user_is_unable_to_authenticate_usin...

An other article says this file is stored in C:\Users\<username>\AppData\Roaming\Mimecast

Mimecast for Outlook: Integrated Windows Authen... | Mimecaster Central

Maybe you can have a look and add the appropriate folder location in the config file.

Blog: https://arnomeijroos.com/ Twitter: @ACMeijroos
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Pim_van_de_Vis
VMware Employee
VMware Employee

You can also try Regshot: regshot download | SourceForge.net

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