Custom paper size on printer dont save with UEM 9.4

[Cyberax24]

Good Afternoon,

I have a question that I can not find anywhere on this forum.

If users set up custom printer settings and log out and log in, they are not stored in the profile.

We use the standard printer config file from UEM.

What is needed to store these settings in the profile?

King Regards,

Jordy Meijer

[DEMdev]

Hi Jordy,

Are these user settings or computer settings? Can you provide a step-by-step example of one of those settings? (Sorry, don't have much experience with printers 🙂

[Cyberax24]

The user follows the following steps:

1. Open Devices and Printers

2. Open the properties from the printer

3. Then open the option 'Custom paper Size'

4. Then I make a separate paper format here:

When the user now logs out and logs in, these settings have disappeared.

We use this UEM configuration:

[IncludeRegistryTrees]

HKCU\Printers

HKCU\Software\Microsoft\Windows NT\CurrentVersion\Devices

HKCU\Software\Microsoft\Windows NT\CurrentVersion\PrinterPorts

[IncludeIndividualRegistryValues]

HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows\Device

HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows\UserSelectedDefault

[DEMdev]

Hi Jordy,

I just tried this with a random Canon printer (an MX920, to be precise :-). This seems to be a less fancy driver than yours, as it only allowed me to define a single custom page size, without offering the option to give it a name. The size I configured was correctly persisted by capturing HKCU\Printers.

Can you tell me which printer (driver) are you using, so I can try with that specific one?

[Cyberax24]

Hi UEMdev,

Thanks for your quick response.

The driver we use is the following: Canon Generic Plus PCL6

[DEMdev]

Thanks, Jordy.

I did not find the Plus flavour of this driver, but I managed to install Canon Generic PCL6 Driver Version 3.11 which had a UI very similar to your screenshots.

If I add a custom paper size, a registry value and a registry key gets add to HKLM\SYSTEM\CurrentControlSet\Control\Print\Forms – that's a location that UEM can't manage, sorry.

Canon Generic PCL6 Driver Version 3.11

[Cyberax24]

Thanks. I am going to make a task export with UEM that exports these register values ​​and then imports them again during login. I will test this tomorrow.

May I ask you how you found out?

[DEMdev]

I used RegistryChangesView to, umm, view the registry changes before and after adding my custom page size. There were only a few dozen (mostly irrelevant Explorer ones), with a few printer-related changes standing out.