VMware Horizon Community
blue_calx
Enthusiast
Enthusiast

Cannot download templates

Hello,

I upgraded to UEM 9.5 and can't utilize the new download  template feature. When I attempt to sign in with myvmware account I get:

Annotation.png

Anyone else get this and know of a fix? Thanks!

7 Replies
DEMdev
VMware Employee
VMware Employee

Hi blue_calx,

What OS does this happen on? I've only seen this happen on Windows 7 systems that had not received any Microsoft updates for quite a while.

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blue_calx
Enthusiast
Enthusiast

Windows Server 2016

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DEMdev
VMware Employee
VMware Employee

The exact same issue came up a couple of hours ago on an internal discussion board as well. On Windows Server 2016 as well...

Do you have the .NET Framework 3.5 feature enabled? If so, can you modify "C:\Program Files\Immidio\Flex Profiles\Flex+ Management Console.exe.config", by switching around the two <supportedRuntime version="vXYZ" /> lines?

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DEMdev
VMware Employee
VMware Employee

Also, installing Windows Updates after enabling the .NET Framework 3.5 feature did the trick as well, without needing to tweak the Management Console's config file.

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CoreyN
Enthusiast
Enthusiast

I've been having the same problem (Win10 1703 here) and chalked it up to the work proxy and/or filtering since it works fine at home (different PC).  I swapped those two lines around on my work PC and now it's working great!  Thanks!

DEMdev
VMware Employee
VMware Employee

Thank you for confirming that the workaround works for you, CoreyN!

Would you mind checking the version of C:\Windows\Microsoft.NET\Framework64\v2.0.50727\System.dll (or just Framework, on x86) on the system that it wasn't working on?

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CoreyN
Enthusiast
Enthusiast

No problem - it's 2.0.50727.8745.