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  • 1.  vmware converter, C drive not listed

    Posted May 24, 2013 10:05 AM

    Hi Folks,

    Am converting a server and when running through the converter wizard its not listing the C drive to convert, only the D drive is listed. The account im using is in the admin group, i've even added the ___VMware_Conv_SA___ account to admin but still no joy.

    Have checked in diskpart and both drives are not listed as GPT drives

    Has anyone else seen this before.

    Converter logs attached

    Many thanks

    Attachment(s)

    txt
    converter gui.txt   46 KB 1 version
    txt
    coverter-worker.txt   1.29 MB 1 version


  • 2.  RE: vmware converter, C drive not listed

    Broadcom Employee
    Posted May 24, 2013 10:25 AM

    The converter-worker.log is required to check the problem.



  • 3.  RE: vmware converter, C drive not listed

    Posted May 24, 2013 10:31 AM

    Hi POCEH,

    im not getting that far in the wizard to generate a worker.log. i need to stop before i start the conversion because the C volume is not listed

    Regards

    Paul



  • 4.  RE: vmware converter, C drive not listed

    Broadcom Employee
    Posted May 24, 2013 10:47 AM

    You do not provide enough information about the conversion.

    If you doing conversion through Agent you need to share converte-agent log, if you converting 'Local machine' then you need to share converter-worker log. You can find the logs in folder:

    XP, 2003

    %ALLUSERSPROFILE%\Application Data\VMware\VMware vCenter Converter Standalone[Agent]\logs

    Vista+

    %ALLUSERSPROFILE%\VMware\VMware vCenter Converter Standalone[Agent]\logs



  • 5.  RE: vmware converter, C drive not listed

    Posted May 24, 2013 10:56 AM

    Hi POCEH

    was able to find the log file you requested and have it attached to the tread now

    thanks

    Paul



  • 6.  RE: vmware converter, C drive not listed
    Best Answer

    Broadcom Employee
    Posted May 24, 2013 11:42 AM

    The problem is:

    2013-05-23T18:24:38.046+01:00 [00608 info 'Default'] Found volume with name "\\?\Volume{718ff21a-9a19-11de-8af7-001560ac7a82}\"

    2013-05-23T18:24:38.046+01:00 [00608 warning 'Default'] Failed to get capacity for \\.\PhysicalDrive0: error opening disk device: The process cannot access the file because it is being used by another process (32)

    2013-05-23T18:24:38.046+01:00 [00608 warning 'Default'] Skipping hard disk '\\.\PhysicalDrive0'

    So you need to discover which program disables access to your C: drive

    HTH



  • 7.  RE: vmware converter, C drive not listed

    Posted May 28, 2013 08:10 AM

    Thanks POCEH

    Found it was the Altiris Client Service that was locking the drive

    Paul