caleecs
Enthusiast
Enthusiast

"Cannot start service" error when installing Standalone Converter

[Note: I discovered question is probably more appropriate to  Home > VMTN > VMware vCenter™ > Converter Standalone. forum, but unable to figure out to move it so created a duplicate post in that forum.]

I am a first time user. Please let me know if this would be better posted elsewhere. Thank you.

I attempted to install VMware vCenter Standalone Client ver. 6.2 on my Dell 8700 PC running Windows 8.1.  I selected to do a local install only. The install failed with an error something like "The service could not be started."

I tried to remove installation, reboot, and install again. Same problem.

It seemed to finish installing so I am able to start the application. But I get the following error message:

pastedImage_0.png

I go to the services control panel and the server service is not running

pastedImage_1.png

When I try to manually start it, I get the following error:

pastedImage_2.png

When I look at the dependencies, there are none:

pastedImage_3.png

Please help!

38 Replies
POCEH
VMware Employee
VMware Employee

Converter Server depends on LanmanWorkstation service, you can check registry at location HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vmware-converter-server\DependOnService.

Two possible solutions - (better) restore your LanmanWorkstation, it could be stopped because of wannacry but it is simpler to remove just MRxSmb10 from LanmanWorkstation service.

And second - remove dependency from Converter Server, however this could lead to other problems with networking.

HTH

P.S. After dependency manipulations you'll need to restart computer.

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caleecs
Enthusiast
Enthusiast

Thank you for the reply. It is a bit beyond my technical ability to follow your suggestions, but will try to research and post with additional questions.. In particular, not sure how to "remove MRxSmb10 from LanmanWorkstation service." All of that is Greek to me.

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POCEH
VMware Employee
VMware Employee

Then go to easiest way - start regedit.exe navigate to Converter Server, delete or rename its key named DependOnService, exit regedit and restart computer.

HTH

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caleecs
Enthusiast
Enthusiast

Thanks! Editing the registry file I could handle. Smiley Happy

It gets slightly further and now gives me the error

pastedImage_1.png

when I try to manually start the service. I still get the first dialog box that says server is installed, but not running and so I go to start it manually.

I did restart the computer after editing the registry file.

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POCEH
VMware Employee
VMware Employee

That's why service depends on LanmanWorkstation one. Try to recover LanmanWorkstaton - see its start type and dependents, should looks like

Bowser

MRxSmb20

NSI

and check its start type - it must be between 0-3

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caleecs
Enthusiast
Enthusiast

I googled "recover lanmanWorkstation", but nothing helpful. Can you point me in the right direction as to how I'm supposed to recover it? Thanks.

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POCEH
VMware Employee
VMware Employee

Try this one: Lanmanworkstation not loading

HTH

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caleecs
Enthusiast
Enthusiast

Thanks again.

Took a look. Can't really make heads or tails out of it. Not sure it is relevant in any case. Seems to deal with 2008R2 server and doesn't appear as problem is solved.

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caleecs
Enthusiast
Enthusiast

Upon googling further, I came across this link. Will have to try the steps tomorrow.

re-install Workstation Service? - Microsoft Community

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caleecs
Enthusiast
Enthusiast

One of the links told me to try the sc command to see if the service is present. It appears to be, but I guess I need to see if the dependencies it depends on are an issue. This is getting beyond my technical expertise to solve on  my own so  I suppose I will post in the Windows support forum.

But let me ask whether you are surmising the lanmanworkstation service might be the  problem or if you are sure it is the problem. I don't want to spend a lot of time solving a problem that may lead me nowhere given that for me, it is not an easy simple fix.

Thanks again for all your help.

C:\Windows\system32>sc  qc  lanmanworkstation

[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: lanmanworkstation

        TYPE               : 20  WIN32_SHARE_PROCESS

        START_TYPE         : 2   AUTO_START

        ERROR_CONTROL      : 1   NORMAL

        BINARY_PATH_NAME   : C:\Windows\System32\svchost.exe -k NetworkService

        LOAD_ORDER_GROUP   : NetworkProvider

        TAG                : 0

        DISPLAY_NAME       : Workstation

        DEPENDENCIES       : bowser

                           : mrxsmb10

                           : nsi

        SERVICE_START_NAME : NT AUTHORITY\NetworkService

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POCEH
VMware Employee
VMware Employee

Simply execute the command: "sc config lanmanworkstation depend= Bowser/MRxSmb20/NSI" (without quotes but keep spaces intact), I think your SMB1 is disabled and thus lanmanworkstation want start, with this command the SMB1 is changed with SMB2, restart after.

HTH

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caleecs
Enthusiast
Enthusiast

I tried it. It was successful.

"ChangeServiceConfig SUCCESS"

Restarted computer. But still had the same error 1068.

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caleecs
Enthusiast
Enthusiast

I tried the suggestion in this link to restore the lanmanworkstation key from a registry from another computer.

Re: "Cannot start service" error when installing Standalone Converter

It didn't make any difference.

One question: If I look at properties for the workstation service, it shows no dependencies.

pastedImage_1.png

However, if I look in the registry, it shows entries for "DependOnService" Is that OK? it seems inconsistent to me on face value, but I have no understanding of any of this.

pastedImage_2.png

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patanassov
VMware Employee
VMware Employee

I didn't see in the thread explicitly confirmed that Lanmanworkstation does not run. 'sc qc' states it is auto start, what does 'sc query' say? If it is running, perhaps the problem is elsewhere.

Is there anything in converter logs? They can be found in '%ALLUSERSPROFILE%\VMware\VMware vCenter Converter Standalone\logs'. The server log is converter-server-###.log. If it exists at all, post it here. Same for the worker's log, the more info the better.

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POCEH
VMware Employee
VMware Employee

I've see that LanmanWorkstation still depends on MRxSmb10, edit it to be MRxSmb20, then restart.

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caleecs
Enthusiast
Enthusiast

I changed that back when changing ti to Smb20 did not make any difference. I did not want to make a string of changes that didn't solve the problem, but might cause other issues if I kept changing things. I simply used the command you gave my and substituted Smb10 for smb20

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caleecs
Enthusiast
Enthusiast

Here is what query says:

C:\Windows\system32>sc  query  lanmanworkstation

SERVICE_NAME: lanmanworkstation

        TYPE               : 20  WIN32_SHARE_PROCESS

        STATE              : 1  STOPPED

        WIN32_EXIT_CODE    : 1068  (0x42c)

        SERVICE_EXIT_CODE  : 0  (0x0)

        CHECKPOINT         : 0x0

        WAIT_HINT          : 0x0

C:\Windows\system32>

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caleecs
Enthusiast
Enthusiast

Here are the log files. I hope they are the ones you want. If not, please let me know.

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patanassov
VMware Employee
VMware Employee

Since it is stopped, then is should the issue that Rossen explains. I wanted to be sure, though.

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