[Note: I discovered question is probably more appropriate to Home > VMTN > VMware vCenter™ > Converter Standalone. forum, but unable to figure out to move it so created a duplicate post in that forum.]
I am a first time user. Please let me know if this would be better posted elsewhere. Thank you.
I attempted to install VMware vCenter Standalone Client ver. 6.2 on my Dell 8700 PC running Windows 8.1. I selected to do a local install only. The install failed with an error something like "The service could not be started."
I tried to remove installation, reboot, and install again. Same problem.
It seemed to finish installing so I am able to start the application. But I get the following error message:
I go to the services control panel and the server service is not running
When I try to manually start it, I get the following error:
When I look at the dependencies, there are none:
Converter Server depends on LanmanWorkstation service, you can check registry at location HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vmware-converter-server\DependOnService.
Two possible solutions - (better) restore your LanmanWorkstation, it could be stopped because of wannacry but it is simpler to remove just MRxSmb10 from LanmanWorkstation service.
And second - remove dependency from Converter Server, however this could lead to other problems with networking.
P.S. After dependency manipulations you'll need to restart computer.
Thank you for the reply. It is a bit beyond my technical ability to follow your suggestions, but will try to research and post with additional questions.. In particular, not sure how to "remove MRxSmb10 from LanmanWorkstation service." All of that is Greek to me.
Thanks! Editing the registry file I could handle.
It gets slightly further and now gives me the error
when I try to manually start the service. I still get the first dialog box that says server is installed, but not running and so I go to start it manually.
I did restart the computer after editing the registry file.
That's why service depends on LanmanWorkstation one. Try to recover LanmanWorkstaton - see its start type and dependents, should looks like
and check its start type - it must be between 0-3
One of the links told me to try the sc command to see if the service is present. It appears to be, but I guess I need to see if the dependencies it depends on are an issue. This is getting beyond my technical expertise to solve on my own so I suppose I will post in the Windows support forum.
But let me ask whether you are surmising the lanmanworkstation service might be the problem or if you are sure it is the problem. I don't want to spend a lot of time solving a problem that may lead me nowhere given that for me, it is not an easy simple fix.
Thanks again for all your help.
C:\Windows\system32>sc qc lanmanworkstation
[SC] QueryServiceConfig SUCCESS
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\System32\svchost.exe -k NetworkService
LOAD_ORDER_GROUP : NetworkProvider
TAG : 0
DISPLAY_NAME : Workstation
DEPENDENCIES : bowser
SERVICE_START_NAME : NT AUTHORITY\NetworkService
Simply execute the command: "sc config lanmanworkstation depend= Bowser/MRxSmb20/NSI" (without quotes but keep spaces intact), I think your SMB1 is disabled and thus lanmanworkstation want start, with this command the SMB1 is changed with SMB2, restart after.
I tried the suggestion in this link to restore the lanmanworkstation key from a registry from another computer.
It didn't make any difference.
One question: If I look at properties for the workstation service, it shows no dependencies.
However, if I look in the registry, it shows entries for "DependOnService" Is that OK? it seems inconsistent to me on face value, but I have no understanding of any of this.
I didn't see in the thread explicitly confirmed that Lanmanworkstation does not run. 'sc qc' states it is auto start, what does 'sc query' say? If it is running, perhaps the problem is elsewhere.
Is there anything in converter logs? They can be found in '%ALLUSERSPROFILE%\VMware\VMware vCenter Converter Standalone\logs'. The server log is converter-server-###.log. If it exists at all, post it here. Same for the worker's log, the more info the better.
I changed that back when changing ti to Smb20 did not make any difference. I did not want to make a string of changes that didn't solve the problem, but might cause other issues if I kept changing things. I simply used the command you gave my and substituted Smb10 for smb20
Here is what query says:
C:\Windows\system32>sc query lanmanworkstation
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1068 (0x42c)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0