VMware Converter v5 - unable to obtain hardware information for selected machine on Hyper-V

[obidin]

Hi!

I currently have a HyperV environment. I'm migrating to vSphere 5.0 and converter is throwing an "unable to obtain hardware information for selected machine" error when trying to convert a powered off HyperV VM. Logs are attached, does anyone have any ideas?

[Troy_Clavell]

before going through all the logs, did you disable UAC on the Hyper-V host where the guest resides?

[patanassov]

Hi

from agent's log:

2012-03-30T16:14:19.161+03:00 [06360 error 'Default'] Sysimgbase_DiskLib_OpenWithPassPhrase failed on disk file 'F:\KMS_C_R2\Virtual Hard Disks\KMS_C_R2.vhd' with 'Insufficient permission to access file' (error code:38)

Do you connect to HyperV as administrator?

[obidin]

Yes. Yes.

[obidin]

Helped to restart the server. Thank you all.