VMware Cloud Community
media_gen
Contributor
Contributor

Unknown error returned by VMware Converter Agent...

I tried numerous time converting a Windows 2000 Server (standard edition) last night and kept receiving the message, "unknown error returned by Vmware Converter (build 39557) Agent." It'll get to 97-99% complete and then fail with the previous message. I was able to convert this machine about 3 weeks ago for testing purposes, I removed the agent after the 1st conversion so I wouldnt' think that would be a problem.

Here is some of the log where I see some problems:

\[#6] \[2007-03-28 01:04:56.231 'App' 1556 verbose] \[snapshotVolumeFactory,149] Creating snapshot using vss

\[#6] \[2007-03-28 01:04:56.231 'App' 1556 warning] \[snapshotVolumeFactory,120] Shapshot creation failed. driver=vss

\[#6] \[2007-03-28 01:04:56.231 'App' 1556 verbose] \[snapshotVolumeFactory,149] Creating snapshot using vsnap

\[#6] \[2007-03-28 01:04:56.231 'App' 1556 verbose] \[snapshotVolumeVSNAPWin32,124] Vsnap does not have admin rights

\[#6] \[2007-03-28 01:04:56.231 'App' 1556 verbose] \[snapshotVolumeVSNAPWin32,127] Snapshotting
?\Volume\{3dd97a12-e881-11d4-93da-806d6172696f} using stcbasic.sys

\[#6] \[2007-03-28 01:04:56.241 'App' 1556 error] \[snapshotVolumeVSNAPWin32,137] stcbasic.sys not installed or snapshot creation failed. err=2

\[#6] \[2007-03-28 01:04:56.241 'App' 1440 verbose] \[imageProcessingTaskStep,307] CloneTask::task\{17} step "clone volumes" 100% completed

\[#6] \[2007-03-28 01:04:56.241 'App' 1440 info] \[imageProcessingTaskStep,196] CloneTask::task\{17} step "clone volumes" destroyed

\[#6] \[2007-03-28 01:04:56.241 'App' 564 verbose] \[disposable,121] object explicitly disposed: computer=\{852ce2fc698e720a93a12d0652c3ccd2cb8d854b}

\[2007-03-28 01:04:56.241 'App' 1556 verbose] \[imageProcessingTaskWrapper,749] Got an update from CloneTask::task\{17}

\[#6] \[2007-03-28 01:04:56.241 'App' 564 verbose] \[diskSet,119] Cleaning up computer's child objects

\[#6] \[2007-03-28 01:04:56.241 'App' 564 verbose] \[diskSet,135] Unregistring volume id=virtVol=\{computer=,0} \[#6] \[2007-03-28 01:04:56.241 'App' 564 verbose] \[diskSet,135] Unregistring volume id=virtVol=\{computer=,1}

\[#6] \[2007-03-28 01:04:56.241 'App' 564 verbose] \[diskSet,135] Unregistring volume id=virtVol=\{computer=,2}

\[#6] \[2007-03-28 01:04:56.241 'App' 564 verbose] \[diskSet,145] Unregistring disk id=disk=\{5dfad810a6494c1c146ee66c23003bcbf352ea59}

\[2007-03-28 01:04:56.241 'App' 1556 verbose] \[imageProcessingTaskStep,307] VmiImportTask::task\{16} step "clone to VM" 100% completed

\[2007-03-28 01:04:56.241 'App' 1556 verbose] \[imageProcessingTaskStep,307] VmiImportTask::task\{16} step "create and clone to VM" 100% completed

\[2007-03-28 01:04:56.241 'App' 1556 verbose] \[imageProcessingTaskStep,307] VmiImportTask::task\{16} step "Clone VM" 100% completed

\[#6] \[2007-03-28 01:04:56.241 'App' 1212 verbose] \[imageProcessingTaskWrapper,437] Waiting for updates from CloneTask::task\{17}

\[#6] \[2007-03-28 01:04:56.241 'App' 1212 verbose] \[imageProcessingTaskWrapper,668] (Re)Start waiting for property updates from CloneTask::task\{17}

\[2007-03-28 01:04:56.251 'App' 1696 verbose] \[imageProcessingTaskWrapper,749] Got an update from CloneTask::task\{17}

\[#6] \[2007-03-28 01:04:56.251 'App' 1212 verbose] \[imageProcessingTaskWrapper,437] Waiting for updates from CloneTask::task\{17}

\[#6] \[2007-03-28 01:04:56.261 'App' 1212 verbose] \[imageProcessingTaskWrapper,668] (Re)Start waiting for property updates from CloneTask::task\{17}

\[#6] \[2007-03-28 01:04:56.261 'App' 1440 error] \[cloneTask,210] Cloning failed!

\[#6] \[2007-03-28 01:04:56.261 'App' 1440 error] \[imageProcessingTaskImpl,552] CloneTask::task\{17}: Image processing task has failed with MethodFault::Exception: vim.fault.NotFound

\[#6] \[2007-03-28 01:04:56.261 'App' 1440 verbose] \[imageProcessingTaskImpl,154] CloneTask::task\{17}: SetState to error

\[#6] \[2007-03-28 01:04:56.261 'App' 1440 verbose] \[imageProcessingTaskWrapper,886] Remote task CloneTask::task\{17} completed

\[#6] \[2007-03-28 01:04:56.261 'App' 1212 verbose] \[imageProcessingTaskWrapper,437] Waiting for updates from CloneTask::task\{17}

\[2007-03-28 01:04:56.261 'App' 564 verbose] \[imageProcessingTaskWrapper,749] Got an update from CloneTask::task\{17}

\[#6] \[2007-03-28 01:04:56.271 'App' 1212 verbose] \[imageProcessingTaskWrapper,515] Cleaning up remote task CloneTask::task\{17}

\[#6] \[2007-03-28 01:04:56.271 'App' 1212 verbose] \[imageProcessingTaskWrapper,1201] Disposing task wrapper for task CloneTask::task\{17}

\[#6] \[2007-03-28 01:04:56.271 'App' 1672 verbose] \[disposable,121] object explicitly disposed: CloneTask::task\{17}

\[#6] \[2007-03-28 01:04:56.271 'App' 1672 verbose] \[imageProcessingTaskImpl,123] CloneTask::task\{17} being destroyed

\[#6] \[2007-03-28 01:04:56.271 'App' 1212 error] \[imageProcessingTaskStep,425] VmiImportTask::task\{16} step "clone to VM" failed

\[#6] \[2007-03-28 01:04:56.271 'App' 1212 verbose] \[imageProcessingTaskWrapper,1117] Reporting image processing task failure for task CloneTask::task\{17}

\[#6] \[2007-03-28 01:04:56.271 'App' 1212 error] \[imageProcessingTaskWrapper,1124] ImageProcessingTask FAILED. Fault name: vim.fault.NotFound

\[#6] \[2007-03-28 01:04:56.271 'App' 1212 info] \[imageProcessingTaskStep,196] VmiImportTask::task\{16} step "clone to VM" destroyed

\[#6] \[2007-03-28 01:04:56.271 'App' 1212 error] \[vmiImportTask,328] Cloning failed: vim.fault.NotFound

\[#6] \[2007-03-28 01:04:56.271 'App' 1212 info] \[vmiImportTask,494] Removing destination VM

\[#6] \[2007-03-28 01:04:56.271 'App' 1212 info] \[vmiImportTask,502] Successfully connected to UfaManagedVMCreator

\[#6] \[2007-03-28 01:04:56.271 'ManagedVMCreatorImpl::DestroyVM' 1752 info] Connecting to host mgvmvc1 on port 902

\[#6]

\[#6] \[2007-03-28 01:04:56.512 'ManagedVMCreatorImpl::DestroyVM' 1752 verbose] Connected to stream: \[class Vmacore::Ssl::SSLStreamImpl:03854EA0]

\[2007-03-28 01:04:56.512 'BaseLibs' 1696 warning] \[Vmdb_Unset] Unsetting unknown path: /vmomi/

Any ideas?

Todd H.

null

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6 Replies
esiebert7625
Immortal
Immortal

Well with 2003 this usually means your Volume Shadow Copy service will not start. With 2000 there is no such service so it installs a special driver instead. Did you reboot after installing the agent again?

Try uninstalling the agent, rebooting, reinstalling the agent and rebooting again.

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media_gen
Contributor
Contributor

I did reboot after installing the agent, I tried this numerous time and nothing seemed to correct the problem. I found a few things lingering in the registry this morning after uninstalling it for the last time, maybe I'll give it another shot tonight.

I also plan on uninstalling Trend just to see if that makes a difference.

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media_gen
Contributor
Contributor

Cleaning up files that were in the registry after first conversion cured the problem. Re-installed the converter and the coversion worked perfectly.

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bodisnl
Contributor
Contributor

I am struggling with the same problem concerning the error. Could you please be more specific about removed registry items?

After 97% conversion it stopped with a FAILED sign. It happened at step 3 "preparing the virtual machine"

Many Thanks in advance!!

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mcannady
Contributor
Contributor

I have the same issue as well windows 2000 stops at 97% failed.

Thanks,

M. Cannady

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Zalewa
Contributor
Contributor

Hello

I see that, this is very often problem. I've got same. Media_gen could you write more about How did you fix your problem.

I'm trying convert Windows 2000 to Virtual Server 1.0.4 on WIndows 2003 Server R2. I'm using for it VmWare Converter 3.0.2u1.

Thank you.

-


Zalewa

Zalewa
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