eason_lu
Contributor
Contributor

Unable to query live linux source machine(SLES 12 SP4)

Hello All:

When I try to use converter 6.2.0 to convert SLES 12 SP4 physical machine , I found the following error message in the log,

has anyone encountered this problem before ? thank for you support.

2021-07-06T08:20:58.119+08:00 error converter-gui[01164] [Originator@6876 sub=wizardController] Cannot query source HW info: converter.fault.SysinfoQueryBadThumbprintFault
2021-07-06T08:20:58.129+08:00 info converter-gui[09720] [Originator@6876 sub=SourceSelect] Failed reading SSL thumbprint for host 172.16.10.110 from registry.
2021-07-06T08:21:05.276+08:00 error converter-gui[01164] [Originator@6876 sub=wizardController] Cannot query source HW info: converter.fault.SysinfoQueryFault
2021-07-06T08:21:11.976+08:00 info converter-gui[09720] [Originator@6876 sub=ConverterSession] Converter data provider created.
2021-07-06T08:21:11.976+08:00 info converter-gui[09720] [Originator@6876 sub=DiagnosticDataProvider] Converter::Client::Gui::Common::DiagnosticDataProvider::DownloadSourceDiagnosticFile - Using last known source computer spec:
--> (converter.ComputerSpec) {
--> location = (converter.ComputerSpec.LiveComputerLocation) {
--> hostname = "172.16.10.110",
--> port = <unset>,
--> username = "root",
--> password = (not shown),
--> clientPrivateKey = <unset>,
--> osType = "linuxOs",
--> verifyPeer = <unset>,
2021-07-06 08_12_37-Window.png

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