VMware Cloud Community
Phil_LeMaster
Contributor
Contributor

Unable to obtain hardware information

I am trying to convert a VM from ESXi Free v5.5 using the Standalone Converter and getting the error: Unable to obtain hardware information for the selected machine.

I have tried running the converter with elevated admin privileges and that didn't work. The strange thing is I have done this before and it worked so I'm not sure what's changed on this ESXi server.

I have two VM's. One is Red Hat and the other is Microsoft 2012 Server and both give me the same error. I also tried v5.5 and v6 of the converter.

I can connect to the ESXi server with the vSphere client.

Thanks.

Reply
0 Kudos
4 Replies
POCEH
VMware Employee
VMware Employee

Could you upload the log bundle?

Reply
0 Kudos
Phil_LeMaster
Contributor
Contributor

File attached.

Thanks

Reply
0 Kudos
POCEH
VMware Employee
VMware Employee

You need to restart the machine with Converter server because vstor2 driver is not working:

ERROR: Vmount library: Error 2 while opening VSTOR2 driver's control device

HTH

Phil_LeMaster
Contributor
Contributor

Thank you so much!

I didn't think about restarting the PC but that did the trick. I figured reinstalling the software would fix any issues.

Thanks again.

Reply
0 Kudos