Unable to obtain hardware information for the selected server

[jeffoutwest]

VMware vCenter Converter Standalone Client / 4.0.1 build-161434

ESX server / 4.0 update 1

Wizard fails to select a Windows Server 2008 R2 64 bit guest VM with the following error:

Unable to obtain hardware information for the selected server

The guest OS is powered of and the selected source type is VMware Infrastructure virtual machine, VMware tools is installed on the guest.

Below are the relevant snips from the log.

Converted works with other Windows Server 2008 R2 64 bit guest VM's.

Any advice would be appreciated. Thanks, -Jeff

===================

Connecting to server on pipeName
.\pipe\vmware-converter-server-soap.

SSL:false

Path:/converter/sdk

VMODL version:converter.version.version1

NOT using SSL to connect to VMOMI server
.\pipe\vmware-converter-server-soap

Getting ServiceInstance contents

Yes, we connected to Converter Server.

Logging in to Converter Server (Using Impersonate).

Converter Server session established. (Session ID = "9CCCD0A1-2644-4C68-BA35-972BD19AD927")

SourceSelectPluginModel::BuildFilter 3rd party type microsoftVirtualPCVM not found

SourceSelectPluginModel::BuildFilter 3rd party type parallelsVM not found

SourceSelectPluginModel::BuildFilter 3rd party type vmwareVCBBackup not found

SourceSelectPluginModel::BuildFilter 3rd party type livestateBackup not found

SourceSelectPluginModel::BuildFilter 3rd party type shadowProtectBackup not found

SourceSelectPluginModel::BuildFilter 3rd party type acronisBackup not found

SourceSelectPluginModel::BuildFilter 3rd party type vmwareVM not found

SourceSelectPluginModel::BuildThirdpartyHostedExtVector 3rd party type vmwareVM not found

Logging out of the Converter Server. (Session ID = "9CCCD0A1-2644-4C68-BA35-972BD19AD927")

Connecting to server on pipeName
.\pipe\vmware-converter-server-soap.

SSL:false

Path:/converter/sdk

VMODL version:converter.version.version1

[moniquevmb]

You could try changing the machine type of the source machine to windows 7 64b, this worked for me.

You have to remember to change it back afterwards

[continuum]

Win 7 - 64bit works ? - interesting and unexpected.

I would have set it to 2008 64bit




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VMX-parameters- WS FAQ -[ MOAcd|http://sanbarrow.com/moa241.html] - VMDK-Handbook

[jeffoutwest]

Nope, changing the setting to Win 7 - 64bit porduced the same error

[moniquevmb]

@continuum; yes you are right, that's what I meant to say, and what I did with my machine, I know I should have gone to bed...

Also I had to change the network adapter after the conversion, back to E1000. Don't remenber if that was a setting in the wizard. And ...my machine was a v4, not a v7

[jeffoutwest]

My best guess to the root cause was moving from a 64 bit server to a 32 bit server.

Did not have any issues moving 32 bit VM's. Thanks all. -Jeff