The_Immortal
Enthusiast
Enthusiast

Unable to obtain hardware information for the selected machine

Hi there!

I'm trying to downgrade VMWare hardware of existing local VMWare machine by using VMWare vCenter Converter Sandalone 6.2.0.1. The problem is when I select the vmx file in the VMWare vCenter Converter Sandalone 6.2.0.1 I got the error "Unable to obtain hardware information for the selected machine" though I'm using Administrative mode for this.

Could you tell me how to fix it please?

Thank you!

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4 Replies
POCEH
VMware Employee
VMware Employee

Can you share details of conversion?

Or upload log bundle for investigation.

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RDPetruska
Leadership
Leadership

Can't you just go into the VM's properties and change the virtual hardware version?

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nparas5
Enthusiast
Enthusiast

Hello There,

Sol-1:

Have you tried powering off VM and then v2v ? Please power off the VM and then try the same task. Also you can analyze logs under below path on machine where you have installed VM Converter for clarity of errors.

C:\ProgramData\VMware\VMware vCenter Converter Standalone\logs\

Sol-2:

If its a Windows VM try disabling Firewall from inside windows OS.

Sol-3:

The account which you are using for v2v must have administrative privileges on the VM which you are trying to convert.

Although Lowering down H/W Version is not recommended, but you can do it by v2v as you are doing it. For first you can try v2v after powering off your VM.

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NathanosBlightc
Commander
Commander

Fastest way is create another VM in hardware version that you require, and attach the VMDK files of your old VM to this new VM.

If there is any error, then V2V converting by VMware vCenter Converter is a safe way, but if you can first convert it to VMware Workstation type of VM and then convert it back  to the ESXi type of VM. (I did something like this many years ago)

Please mark my comment as the Correct Answer if this solution resolved your problem
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