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ofsevit
Contributor
Contributor

Unable to import VM from Workstation 5.5

As discussed in the Workstation forum, I tried to use Importer and got the following error message:

"Virtual Machine Import was Unsuccessful

"We're sorry, but we are unable to import your virtual machine

"An internal error has occurred

(sysimage.faul.UnableToDetermineGuestOS). Please contact VMware for support or additional information."

This happens for each of my VMs, which are functioning under VMware 5.5 as guest OSs Windows Server 2003, Windows XP, and Windows 2000.

I can provide the log file. It's too long to post here.

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8 Replies
GRedner
Enthusiast
Enthusiast

Please send the logfile, and preferably at least one affected .vmx file to vmi2-betafeedback@vmware.com, and we will take a look.

Thanks,

-Gabe

ofsevit
Contributor
Contributor

I have sent the files and will post any results once I hear back. Thanks.

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ofsevit
Contributor
Contributor

I was able to do this:

1. Shut down the VM on 5.5.

2. Clone it as a standalone VM.

3. Run Importer on the clone files with 4.5 as destination.

The new VM gets put into the standard "My Virtual Machines" folder. It would be nice to be able to specify another destination.

I'll leave this topic open until I hear back about the analysis of the logs. Importer should be able to handle the 5.5 files as is.

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gautam
Expert
Expert

We haven't received your log files yet, could you verify that you sent them to: vmi2-betafeedback@vmware.com

Thanks,

Gautam

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brianarnold
Contributor
Contributor

I too am receiving this same error when I try to import a VM from Workstation 5.5. I've sent an email with the attached log file.

An internal error has occurred

(sysimage.faul.UnableToDetermineGuestOS). Please contact VMware for support or additional information."

Thanks,

Brian

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Claes_Josefsson
Contributor
Contributor

Any new solutions to this problem?, having a customer with the same problem.

Best Regards Claes Josefsson

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gautam
Expert
Expert

A new version of the beta is available, was the customer using this? It contains fixes for a few of the problems discussed on the forums.

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Claes_Josefsson
Contributor
Contributor

Hi gautam.

No, the customer was running an older version.

The new version fixed the problem.

Best Regards Claes

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