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  • 1.  Need help with Converter - unknown internal error

    Posted Jan 07, 2012 09:05 PM
      |   view attached

    Have 2 HP DL380 G7 ESXi Hosts, and an HP DL180 G6 vCenter Management Server all running ESXi 5.0.  The ESXi Hosts are in a Datacenter but not a Cluster.

    I'm trying to convert 2 Physical Windows 2003 Server to VMs, but keep getting "A general system error occurred: unknown internal error" when running Converter Standalone 5.0.

    I have tried to follow the P2V Best Practices:  http://kb.vmware.com/kb/1004588

    Not doing any partition re-sizing.  Sysprep files are in the correct source and destination directories.  The Converter is connecting to the vCenter Server, not an ESXi Host directly.  The Windows Firewall is off on the vCenter Server.

    Converter logs are attached.

    Any ideas?

    Attachment(s)

    zip
    ConverterDiagnostics20120107125223.zip   273 KB 1 version


  • 2.  RE: Need help with Converter - unknown internal error

    Posted Jan 09, 2012 11:50 AM

    The atteached log bundle is missing the worker log. Can you please fo to 'Tasks' view, select the failed task and then re-export the logs?

    Regards,

    Plamen



  • 3.  RE: Need help with Converter - unknown internal error

    Broadcom Employee
    Posted Jan 09, 2012 11:50 AM

    The logs are partial, please select failed task and then obtain and upload log bundle.



  • 4.  RE: Need help with Converter - unknown internal error

    Posted Jan 09, 2012 04:40 PM

    Here are the log files from both Servers.

    Attachment(s)

    zip
    Server2.zip   31 KB 1 version
    zip
    Server1.zip   23 KB 1 version


  • 5.  RE: Need help with Converter - unknown internal error
    Best Answer

    Broadcom Employee
    Posted Jan 09, 2012 04:54 PM

    Seems that 'esxi1' is not visible from the Converter Server. Add it to hosts file or use as IP.



  • 6.  RE: Need help with Converter - unknown internal error

    Posted Jan 14, 2012 09:44 PM

    Thanks!