VMware Cloud Community
georgi0
Contributor
Contributor

FAILED: A general system error occurred: Logon failure: unknown user name or bad password.

Hello

I installed on a physical machine i would like to make virtual, vCenter converter standalone version 6.2.0

I am trying now to create a vmware machine and save it to my NAS server and i get this error:

FAILED: A general system error occurred: Logon failure:

unknown user name or bad password.

could any one please help me. i am uploading the log file.

thank you so much.

G

0 Kudos
3 Replies
Lalegre
Virtuoso
Virtuoso

In which step are you getting that error? When you try to connect to vCenter?

Maybe the issue are wrong credentials or the user does not have enough permissions.

0 Kudos
georgi0
Contributor
Contributor

when i press FINISH  in last step to begin the process it runs very shortly and then returns the error. here is the screen and the last few lines of the export log

==============

2020-06-03T21:59:20.182+03:00 info vmware-converter-server[06140] [Originator@6876 sub=Default] Created new scheduler item with id = "2", firstTimeToRun = "2020-06-03 21:59:20.182", source = "", targetRPOInMinutes = "0". -- __thiscall Converter::Server::Scheduler::SchedulerItemImpl::SchedulerItemImpl(const class Converter::Server::Scheduler::SchedulerItemSpec &,const int &,const class boost::shared_ptr<class Converter::Server::Scheduler::SchedulerEnv> &,const class Vmacore::Ref<class Vmacore::Service::Logger> &,const class boost::optional<class Converter::VdbConnection &> &) ("d:/build/ob/bora-8466193/bora/sysimage/ufad/server/scheduler/schedulerItemImpl.cpp:87")

2020-06-03T21:59:20.182+03:00 info vmware-converter-server[06140] [Originator@6876 sub=Default] scheduler item with id="2" created -- int __thiscall Converter::Server::Scheduler::PriorityQScheduler::AddSchedulerItem(const class boost::shared_ptr<class Converter::Server::Scheduler::SchedulerItemSpec> &,const class boost::optional<class Converter::VdbConnection &> &) ("d:/build/ob/bora-8466193/bora/sysimage/ufad/server/scheduler/priorityQScheduler.cpp:49")

2020-06-03T21:59:20.183+03:00 info vmware-converter-server[06164] [Originator@6876 sub=Default] Scheduler scheduling item 2 to run at time = 2020-06-03 21:59:20.183. -- void __thiscall Converter::Server::Scheduler::SimpleScheduler::Run(void) ("d:/build/ob/bora-8466193/bora/sysimage/ufad/server/scheduler/simpleScheduler.cpp:109")

2020-06-03T21:59:20.285+03:00 info vmware-converter-server[05628] [Originator@6876 sub=ThreadPool] Thread enlisted

2020-06-03T21:59:20.304+03:00 info vmware-converter-server[06256] [Originator@6876 sub=Default] Started task "task-5" for job="job-5", item ="2" -- void __thiscall Converter::Server::Job::JobProcessorImpl::StartProcessingJobs(void) ("d:/build/ob/bora-8466193/bora/sysimage/lib/converter/server/job/jobProcessorImpl.cpp:384")

2020-06-03T21:59:20.371+03:00 info vmware-converter-server[06184] [Originator@6876 sub=Default] ConverterConnection: KeepAlive timer canceled, StopKeepAlive succeeded

2020-06-03T21:59:20.374+03:00 info vmware-converter-server[05628] [Originator@6876 sub=Default] [task,338] [task-5] -- BEGIN -- Convert

2020-06-03T21:59:20.405+03:00 info vmware-converter-server[05628] [Originator@6876 sub=Default] [taskSpec,620] [task-5] [TaskMap] task-5:task-2

2020-06-03T21:59:20.764+03:00 error vmware-converter-server[05628] [Originator@6876 sub=Default] [task,350] [LRO] Unexpected Exception: vmodl.fault.SystemError

2020-06-03T21:59:20.766+03:00 info vmware-converter-server[05628] [Originator@6876 sub=Default] [task,379] [task-5] -- ERROR -- Convert: vmodl.fault.SystemError

--> (vmodl.fault.SystemError) {

-->    faultCause = (vmodl.MethodFault) null,

-->    reason = "Logon failure: unknown user name or bad password. ",

-->    msg = ""

--> }

2020-06-03T21:59:20.767+03:00 info vmware-converter-server[05628] [Originator@6876 sub=Default] [diagnosticManager,265] Retrieved taskInfo for "converter.task.Task:task-5" mapping it to "converter.task.Task:task-5".

2020-06-03T21:59:20.767+03:00 info vmware-converter-server[05628] [Originator@6876 sub=Default] [diagnosticManager,305] The task with id = "task-5" was found to be a "recent" task.

2020-06-03T21:59:20.767+03:00 info vmware-converter-server[05628] [Originator@6876 sub=Default] [diagnosticManager,319] No existing log bundle found for task with id = "task-5". The task is still "recent" so a log bundle will now be generated for it.

2020-06-03T21:59:20.767+03:00 info vmware-converter-server[05628] [Originator@6876 sub=Default] [diagnosticManager,1097] Retrieving task related diagnostics for server task with id = "task-5".

2020-06-03T21:59:20.792+03:00 info vmware-converter-server[03460] [Originator@6876 sub=Default] Run 0 of job "job-5" finished with an error. -- struct Converter::Server::Job::JobExecutor::SchedulerUpdateSpec __thiscall Converter::Server::Conversion::ConversionJobExecutorImpl::UpdateJob(class Converter::Server::Job::InternalJob &,bool,const class Converter::Server::Scheduler::SchedulerItemStatistics &,const class Converter::Task::TaskInfo &) ("d:/build/ob/bora-8466193/bora/sysimage/lib/converter/server/conversion/conversionJobExecutorImpl.cpp:405")

2020-06-03T21:59:20.814+03:00 info vmware-converter-server[03460] [Originator@6876 sub=Default] Suspended 1 scheduler items for job (job-5) -- void __thiscall Converter::Server::Job::JobProcessorImpl::SuspendJobAux(const class Converter::Server::Job::InternalJob &,class Converter::VdbConnection &) ("d:/build/ob/bora-8466193/bora/sysimage/lib/converter/server/job/jobProcessorImpl.cpp:829")

2020-06-03T21:59:21.339+03:00 info vmware-converter-server[05628] [Originator@6876 sub=Default] ConverterConnection: KeepAlive timer canceled, StopKeepAlive succeeded

2020-06-03T21:59:21.342+03:00 warning vmware-converter-server[05628] [Originator@6876 sub=vmomi.soapStub[4]] Terminating invocation: server=<cs p:03fbd130, PIPE:\\.\pipe\vmware-converter-worker-soap>, moref=vmodl.query.PropertyCollector:UfaPropertyCollector, method=waitForUpdates

2020-06-03T21:59:21.358+03:00 info vmware-converter-server[05628] [Originator@6876 sub=ThreadPool] Thread delisted

2020-06-03T21:59:47.384+03:00 info vmware-converter-server[03924] [Originator@6876 sub=Libs] [ADS] GetTokenInformation failed: 1312

2020-06-03T21:59:47.387+03:00 info vmware-converter-server[03924] [Originator@6876 sub=Default] [diagnosticManager,809] The log bundle for task with id = "task-5" already exists. Returning the serialized bundle info for it.

0 Kudos
Rain66
Contributor
Contributor

I have exactly the same problem. Trying to store a virtual machine on my NAS.

in the user manual is written: "(Optional) If the destination directory is password-protected, provide valid user credentials. "

Hoewever on the Destination System Page I cannot find a box to enter username and password

0 Kudos