Errors when converting Symantec image

[mssc97]

Hello all,

Using VMWare Converter version 3.0.1 build-44840 on VC.

After selecting source image (.sv2i/.v2i file by Symantec Backup Exec System Recovery 7.0 (7.0.0.20351)), received the following errors:

"Unable to load the source virtual machine or image. The file may be corrupt, or of an unsupported format".

According to http://www.vmware.com/support/converter/doc/releasenotes_conv301.html

...

VMware Converter can import system images from Symantec Backup Exec System Recovery (formerly

LiveState Recovery) and Norton Ghost version 9 and higher.

...

Any suggestion? Thanks.

[IamTHEvilONE · Accepted solution]

I'd suggest to update and try again. 7.0 wasn't added until later, so make sure to double-check the foot notes in the interoperability section.

http://www.vmware.com/support/converter/doc/releasenotes_conv303.html#interop

New in Converter 3.0.2 Update 1

Version 3.0.2 Update 1 is an update release of VMware Converter. It contains bug fixes described in Resolved Issues and a known issue described in Known Issues. (VMware Converter 3.0.2 Update 1 contains fixes that might not apply to you.)

New in Converter 3.0.2

Version 3.0.2 is a maintenance release of VMware Converter. It contains bug fixes described in Resolved Issues, and also incorporates the following new features:

• Conversion of VMware hardware version 6 products: Workstation 6.x, VMware ACE 2.x, VMware Fusion 1.x, and VMware Player 2.x

• Conversion of an additional third-party disk image format: Acronis True Image 9

• Experimental support for Microsoft Vista 32-bit and 64-bit operating systems

• Ability to set speed and duplex settings on the network adapter while performing cold cloning migrations, by using the VMware Converter Enterprise Boot CD

• Support for Symantec Backup Exec System Recovery 7.0

[mssc97]

thanks for suggestion, Converter 3.0.3 has resolved this issue.