I am running Converter on Windows 7 ans trying to make a virtual machine of the current installation to upgrade to Windows 10.
Whenever I start to use the converter I get this error message "Unable to complete Converter agent installation on Dell-9020. Another version of this product is already installed.
I have looked around the machine and the only one I can find is the current installation.
Anyone any ideas. Thanks
Could you upload %tmp%\vm*.log files?
Is this the *.log you are looking for. farexec-service-log.txt
Created stop event 320
Client manager: Successfully spawned process, pid 12148
Client manager handling signaled event: Pipe disconnected.
Deleting service
Service helper received control [1]
Created stop event 320
Client manager: Successfully spawned process, pid 11344
Client manager handling signaled event: Pipe disconnected.
Service helper received control [1]
Deleting service
Created stop event 320
Client manager: Successfully spawned process, pid 5984
Client manager handling signaled event: Pipe disconnected.
Service helper received control [1]
Deleting service
Created stop event 320
Client manager: Successfully spawned process, pid 10060
Client manager handling signaled event: Pipe disconnected.
Service helper received control [1]
Deleting service
Created stop event 320
Client manager: Successfully spawned process, pid 9896
Client manager handling signaled event: Pipe disconnected.
Service helper received control [1]
Deleting service
Created stop event 320
Client manager: Successfully spawned process, pid 1308
Client manager handling signaled event: Pipe disconnected.
Service helper received control [1]
Deleting service
Created stop event 320
Client manager: Successfully spawned process, pid 11344
Client manager handling signaled event: Pipe disconnected.
Service helper received control [1]
Deleting service
Created stop event 320
Client manager: Successfully spawned process, pid 9780
Client manager handling signaled event: Pipe disconnected.
Service helper received control [1]
Deleting service
And... what to do with EXE file?
Not sure what you mean about the.exe file. I did not mean to attach that!
Installation logs are placed in %tmp% folder, they are named vm*.log, check them for error, if you can not detect one - upload them to investigate.
Run the following commands on the source machine to check for these services:
sc query vmware-converter-agent
sc query vstor2-mntapi20-shared
sc query bmdrvr
Nope.
Have you execute commands from @Plamen?
These are the results from running the sc query items
vmware-converter-agent - this service is running
vstor2-mntapi30-shared - this service does not exist as an installed service
bmdvr - this service does not exist as an installed service
The vstor2 driver name is wrong, its vstor2-mntapi20-shared.
However, once the vmware-converter-agent is up and running - the other version is installed, deinstall and try again.
I have un-installed and re-installed the Converter and get the same error. Perhaps I will have to abandon Converter and use imaging instead. It must be easier!
Sorry for the typo. It is vstor2-mntapi20-shared
Now, let's clarify some things. Do you convert this local machine or a remote machine?
From your question
I am running Converter on Windows 7 ans trying to make a virtual machine of the current installation to upgrade to Windows 10.
it seems it is the local machine. However
Whenever I start to use the converter I get this error message "Unable to complete Converter agent installation on Dell-9020. Another version of this product is already installed.
implies a remote source machine (converting this local machine does not use the agent)
If you converter the machine where converter server is installed but select it by name/IP address (not as this local machine), Converter would still try to use the agent. However this is not necessary, just convert this local machine.
Assuming you convert a remote machine: if that's the case, then deinstall the agent in the source machine, get the agent installer from the machine where converter server is installed (%ALLUSERSPROFILE%\VMware\VMware vCenter Converter Standalone\VMware-converter-agent.exe), copy it to the source machine, and run it. After that try the conversion.
HTH
Plamen
Hi
I had the same problem with converter 6.1 in Win 2008 R2 trying to convert a powered off Hyper-V guest to Workstation 11/12 format.
Both source and target were on the same computer.
To do this I did the following:
After the final Next and Finish, the conversion was successfully completed.
HTH.
Craig
Thank you Craig -
I can confirm (4 years later) that this also applies to a Hyper-V server running on Windows 10 2004 / same server location. I can also confirm that the local Administrator account can be invoked with both the machine hostname\{local admin} as well as {localhost|127.0.0.1}\{local admin}
One small addition that I needed in addition to your excellent steps - I also had to disable UAC in order to allow the Converter service to run.
Thanks again!
-Jon
I need help from experts.
I want to convert Hyper-V VMs to ova/ovf to upload in OneCloud.
I installed "VMware vCenter Converter Standalone 6.2 1" on the server where all the Hyper-V VMs running.
VM is currently powered down. When I launch Converter, showing the error message "Unable to complete converter agent installed on '127.0.0.1". Another version of this product is already installed."
I am unable to proceed further after the above message. I am trying to convert on the same machine, which means Source/Destination same.
Appreciate your help to fix this issue?
Thanks
-Nathan
It's 2024, I had the same issue with converting a Hyper-V VM from a 2019 host.
The converter is installed on the host & I got the same agent message when starting a conversion job.
The fix was to use localhost when connecting to the host - not the hostname or the IP address.
Once this was done it connected & I was able to configure the conversion job.
It appears that if you use the hostname or the IP address the task behaves as if you are accessing a remote host, detects itself essentially & throws the error.
This is with the current 6.6 converter