Error 1920 installing converter on XP

[fpefpe2]

Hello -- I was in the process of   porting / converting a win/xp system by installing converter (v5.5) on the xp system.

The install ended just at the end with the error code 1920 -- which seemed to  indicate that there was an issue with the services the installed  with converter.

I was doing the install logged in with the "administrator" id --  Any suggestions on how to get this installed would be apprecaited

Thanks

[POCEH]

Could you provide installation logs? (%temp%\vm*.log)

[fpefpe2]

Hello  --

Thanks for the help -- These are the log files I found --

[rcporto]

This KB article apply to version 3.x, but maybe can help you: VMware Converter Agent fails to start or install with system error 1920 (1006748)

[POCEH]

Unfortunately the services can not be started. Could you try the following: when installation fails do not answer Cancel but go to command prompt, change folder to "C:\Program Files\VMware\VMware vCenter Converter Standalone\" and execute the following command:

"C:\Program Files\VMware\VMware vCenter Converter Standalone\vmware-converter.exe" "C:\Documents and Settings\All Users\Application Data\VMware\VMware vCenter Converter Standalone\converter-worker.xml"

This will start the service in the console and any errors like missing DLLs will be shown. IMO there is missing MSCRT package.

HTH

[fpefpe2]

Thanks -- I will check this out

[fpefpe2]

Hello -- Thanks for the info -- I will  give this a try ... is it known which version of  visual C/C++ is written in, or will the if there is a message about a missing DLL 

which C/C++ version is in use?

[POCEH]

Microsoft.VC90.CRT version="9.0.30729.4148"

[fpefpe2]

Hello -- I checked and that version  of the c/c++ run time is installed ....    I was watching the install  -- and  opened up  the services  window -- there seems to be an issue

starting 1 of the 3 converter services. I also checked the properties for all 3 services -- only 1 had a dependency and it was  "workstation" which is    running.

I ran the noted commands from the command window  -- and I did not see any noted errors or pop-ups -- it just  paused.  console log included

I did try the install on a 2nd xp system and it worked fine.  The text of the 1920 message from the failing system is --

Product:  VMware vCenter Converter Standalone -- Error 1920.Service VMware

vCenter Converter Standalone Server (vmware-converter-server) failed to start.

Verify that you have sufficient privileges to start system services.

I did notice that on the 2nd system where it worked,  the runtime for vc10 was installed  -- but not on the first system

So is it  possible that some local policy setting is stopping the  install / service from starting?

Thanks

[POCEH]

There is no other explanation - something prevent installation and start of service, moreover its run, as expected, on other machine.

[fpefpe2]

Hello -- Thanks for your help ...  maybe  another forum member can  come up with a  suggestion ...  I was  trying to  see from the auto starts is there was something there

that could stop the install .... as noted in a  previous post, there were some services that were not  running,  but even with those services running, it did not seem to make a

difference

thanks

fpefpe

[fpefpe2]

Hello --

The version of converter that was not installing was 5.5.1-1682692. As it turns out, I had an

install for version 4.3.0-292238   I ran this install, and it installed without error --

Does anyone know what might have changed/added to the 5.5.1 install?

[philjans]

Hi,
Can you provide a link to version 4.3.0-292238 ?
I have the same issue ...
tx!