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Enthusiast
Enthusiast

Converter hangs at "Retrieving source machine information"; high CPU usage

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Hi Community,

since the last infrastructure update to 5.5 (latest available) the Converter is not working anymore. When starting a conversion it hangs in "Retrieving source machine information" and CPU is eating 25% on "System" Task.

Had anyone similar problems and get them solved?

Converter 5.5.2.1890136

vCenter Server 5.5.0 build 1891313

Source machine resides on a NFS datastore

Last messages in logfile "vmware-converter-worker-1.log":

2014-07-04T14:45:59.826+02:00 [06084 info 'Default'] Partition found type HPFS/NTFS(7) name:HPFS/NTFS start:63 size:8385867 active primary

2014-07-04T14:46:00.150+02:00 [06084 info 'Default'] Partition found type HPFS/NTFS(7) name:HPFS/NTFS start:8385930 size:8385930  primary

2014-07-04T14:46:00.150+02:00 [06084 info 'Default'] Disk with signature 3394074573, recognized partitions 2

2014-07-04T14:46:00.156+02:00 [05140 info 'ThreadPool'] Thread enlisted

2014-07-04T14:46:00.156+02:00 [00608 info 'ThreadPool'] Thread enlisted

2014-07-04T14:46:00.157+02:00 [00608 info 'Default'] HOSTINFO 974731309 @ 2241044Hz -> 0 @ 1000000000Hz-->

2014-07-04T14:46:00.158+02:00 [00608 info 'Default'] HOSTINFO ((x * 3743169701) >> 23) + -434945190246-->

Thanks and regards.

Edit: The converter can be aborted and closed, but the "System" windows task is still eating 25% CPU, windows cannot reboot without hard reset.

Message was edited by: virtualnobody

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VMware Employee
VMware Employee

Which OS? Converter 5.x supports XP+

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VMware Employee
VMware Employee

Seems that some of converter's services hangs... try to restart converter-worker and converter-server services and then try again.

HTH

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Enthusiast
Enthusiast

Ok, after restarting both services and created a new conversion task it still hangs on "retrieving source machine information". And now the "System" task is eating up excactly 50% CPU. Having two processes "vmware-converter.exe *32" in task manager.

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Enthusiast
Enthusiast

Can it be some sort of "file locking" problem? Must be something low-level windows related?

Have tried the conversion on different OS, virtual and physical hardware. Same problem for "Local install" and "Client/Server install" of the converter.

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Enthusiast
Enthusiast

A conversion task is running normal when selecting a different source VM. Must be specific to that VM.

Details of source VM:

Power state: offline

Compatibility: ESXi 5.5 and later (VM version 10)

Guest OS: Windows NT 4.0 SP6

VMware Tools: Not running, version:7392 (Current)

CPU: 1

Memory: 1024 MB

Hard Disk 1: 8.00 GB

Nothing uncommon except the very old OS. Maybe its that issue?

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VMware Employee
VMware Employee

Which OS? Converter 5.x supports XP+

View solution in original post

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Enthusiast
Enthusiast

Thanks for your reply. That is the issue, OS is Windows NT 4.0.

It is still possible to download the vmdk and vmx from datastore and start that VM locally in Player.

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VMware Employee
VMware Employee

Yes, you can run it but the conversion will be a problem...

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