Converter 5.0 fails at 98% while converting

[amyraghunath]

I am trying to converter a Server 2003 SP2 server using converter 5.0 but it fails at 98% and reboots the server.  Here is the log:

Section for VMware vCenter Converter Standalone, pid=420, version=5.0.0, build=build-470252, option=Release
2012-01-21T12:01:19.015-04:00 [03924 info 'Default'] Initialized channel manager
2012-01-21T12:01:19.015-04:00 [03924 info 'Default'] Current working directory: C:\Program Files\VMware\VMware vCenter Converter Standalone
2012-01-21T12:01:19.093-04:00 [03924 info 'Default'] Trying converter_server
2012-01-21T12:01:21.234-04:00 [03924 info 'Default'] Trying ufa_agent
2012-01-21T12:01:21.406-04:00 [03924 info 'Default'] [shutdownMgr,25] Ufa shutdown manager registered.
2012-01-21T12:01:21.406-04:00 [03924 info 'Default'] [helper,454] Initializing SSL Contexts
2012-01-21T12:01:22.859-04:00 [03924 info 'Default'] Vmacore::InitSSL: doVersionCheck = true, handshakeTimeoutUs = 20000000
2012-01-21T12:01:22.953-04:00 [03924 info 'Default'] [helper,500] Initializing certificates
2012-01-21T12:01:23.000-04:00 [03924 info 'Default'] [task,2069] [LRO] 32 max LROs
2012-01-21T12:01:23.000-04:00 [03924 info 'Default'] [task,2071] [LRO] 6 reserved internal LROs
2012-01-21T12:01:23.000-04:00 [03924 info 'Default'] [task,2073] [LRO] 6 reserved short LROs
2012-01-21T12:01:23.000-04:00 [03924 info 'Default'] [task,2075] [LRO] 12 reserved long LROs
2012-01-21T12:01:23.000-04:00 [03924 info 'Default'] [task,2087] [LRO] 86400-second task lifetime
2012-01-21T12:01:24.218-04:00 [03924 warning 'Locale'] Duplicate key 'hi_IN' in file 'C:\Program Files\VMware\VMware vCenter Converter Standalone\locale\iso2win.vlcl', only first one is used
2012-01-21T12:01:24.218-04:00 [03924 warning 'Locale'] Duplicate key 'az_AZ' in file 'C:\Program Files\VMware\VMware vCenter Converter Standalone\locale\iso2win.vlcl', only first one is used
2012-01-21T12:01:24.218-04:00 [03924 warning 'Locale'] Duplicate key 'sr_SP' in file 'C:\Program Files\VMware\VMware vCenter Converter Standalone\locale\iso2win.vlcl', only first one is used
2012-01-21T12:01:24.250-04:00 [03924 warning 'Locale'] Duplicate key 'az_AZ' in file 'C:\Program Files\VMware\VMware vCenter Converter Standalone\locale\isodata.vlcl', only first one is used
2012-01-21T12:01:24.250-04:00 [03924 warning 'Locale'] Duplicate key 'sr_SP' in file 'C:\Program Files\VMware\VMware vCenter Converter Standalone\locale\isodata.vlcl', only first one is used
2012-01-21T12:01:24.250-04:00 [03924 warning 'Locale'] Duplicate key 'uz_UZ' in file 'C:\Program Files\VMware\VMware vCenter Converter Standalone\locale\isodata.vlcl', only first one is used
2012-01-21T12:01:24.625-04:00 [03924 info 'Locale'] Added locale path C:\Program Files\VMware\VMware vCenter Converter Standalone\locale\ to locale map
2012-01-21T12:01:24.625-04:00 [03924 info 'Locale'] Locale subsystem initialized from C:\Program Files\VMware\VMware vCenter Converter Standalone\locale\ with default locale en.
2012-01-21T12:01:24.812-04:00 [03924 info 'Libs'] [ADS] Local Domain : TNTAIRPORTS
2012-01-21T12:01:24.812-04:00 [03924 info 'Libs'] [ADS] IsWorkgroup: No
2012-01-21T12:01:24.812-04:00 [03924 info 'Libs'] [ADS] Local Machine: HOTEL
2012-01-21T12:01:25.484-04:00 [03924 info 'Default'] BaseScheduler initialization complete -- void __thiscall Converter::Server::Scheduler::BaseScheduler::Initialize(const class boost::shared_ptr<class Converter::Server::Scheduler::SchedulerEnv>,const class boost::optional<class Converter::Server::Scheduler::SchedulerConstraints const &> &,const class boost::optional<class Converter::VdbConnection &> &) ("d:/build/ob/bora-470252/bora/sysimage/ufad/server/scheduler/baseScheduler.cpp:112")
2012-01-21T12:01:25.562-04:00 [03924 info 'Default'] Loaded all items from the scheduler's database tables. -- void __thiscall Converter::Server::Scheduler::BaseScheduler::LoadSchedulerItemIdMap(void) ("d:/build/ob/bora-470252/bora/sysimage/ufad/server/scheduler/baseScheduler.cpp:70")
2012-01-21T12:01:25.578-04:00 [03924 info 'Default'] Loaded all items from scheduler's database tables.Scheduler's item map contains 1 items. -- void __thiscall Converter::Server::Scheduler::PriorityQScheduler::LoadPriorityQ(void) ("d:/build/ob/bora-470252/bora/sysimage/ufad/server/scheduler/priorityQScheduler.cpp:185")
2012-01-21T12:01:26.312-04:00 [03924 info 'Default'] [plugin,158] ServerPlugin Init
2012-01-21T12:01:26.312-04:00 [03924 info 'Ufa'] Initializing SSL context
2012-01-21T12:01:26.312-04:00 [03924 info 'Ufa'] Mime type: properties = text/plain
2012-01-21T12:01:26.312-04:00 [03924 info 'Ufa'] Mime type: js = text/javascript
2012-01-21T12:01:26.312-04:00 [03924 info 'Ufa'] Mime type: css = text/css
2012-01-21T12:01:26.312-04:00 [03924 info 'Ufa'] Micro web server pipeName: \\.\pipe\vmware-converter-web
2012-01-21T12:01:26.312-04:00 [03924 info 'HttpSvc.HTTPService'] Using default for nonChunkingAgents: 'VMware VI Client|VMware-client|VMware-client/3.*'
2012-01-21T12:01:26.312-04:00 [03924 info 'HttpSvc.HTTPService'] Using default for agentsNeedingContentLength: 'VMware-client'
2012-01-21T12:01:26.312-04:00 [03924 info 'HttpSvc.HTTPService'] Max buffered response size is 104857600 bytes
2012-01-21T12:01:26.312-04:00 [03924 info 'HTTP server'] HTTP server created with docroots C:\Documents and Settings\All Users\Application Data\VMware\VMware vCenter Converter Standalone\docRoot, chunked responses enabled: true
2012-01-21T12:01:26.312-04:00 [03924 info 'Ufa'] Micro web server created
2012-01-21T12:01:26.312-04:00 [03924 info 'Ufa'] Plugin initialized
2012-01-21T12:01:26.390-04:00 [02628 info 'Default'] [task,338] [task-internal-1] -- BEGIN -- TaskManager
2012-01-21T12:01:26.390-04:00 [03924 info 'Default'] [plugin,188] ServerPlugin Start
2012-01-21T12:01:26.390-04:00 [03924 info 'ProxySvc'] Proxy service created: http port (80), https port (443)
2012-01-21T12:01:26.406-04:00 [03924 info 'ProxySvc-80'] Max proxy connections currently set to 0 (unlimited), buffer size: 16344 bytes
2012-01-21T12:01:26.406-04:00 [03924 info 'ProxySvc'] Created endpoint 80
2012-01-21T12:01:26.406-04:00 [02688 info 'Libs'] HOSTINFO 502872055027 @ 2992750000Hz -> 0 @ 1000000000Hz
2012-01-21T12:01:26.406-04:00 [02688 info 'Libs'] HOSTINFO ((x * 2870247963) >> 33) + -168030091048
2012-01-21T12:01:26.406-04:00 [03924 info 'ProxySvc-443'] Max proxy connections currently set to 0 (unlimited), buffer size: 16344 bytes
2012-01-21T12:01:26.406-04:00 [03924 info 'ProxySvc-443'] vmacore/ssl/useSSLCtxPool: true
2012-01-21T12:01:26.406-04:00 [03924 info 'ProxySvc-443'] vmacore/ssl/serializeServerHandshake: false
2012-01-21T12:01:26.406-04:00 [03924 info 'ProxySvc'] Created endpoint 443
2012-01-21T12:01:26.406-04:00 [03924 info 'ProxySvc'] Proxy service initialized
2012-01-21T12:01:26.406-04:00 [03924 info 'ProxySvc-80'] Proxy: Starting new Proxy service
2012-01-21T12:01:26.421-04:00 [03924 info 'ProxySvc-443'] Proxy: Starting new Proxy service
2012-01-21T12:01:26.421-04:00 [03924 info 'Ufa'] SOAP pipe name: \\.\pipe\vmware-converter-server-soap
2012-01-21T12:01:26.421-04:00 [03924 info 'Ufa.HTTPService'] Using default for nonChunkingAgents: 'VMware VI Client|VMware-client|VMware-client/3.*'
2012-01-21T12:01:26.421-04:00 [03924 info 'Ufa.HTTPService'] Using default for agentsNeedingContentLength: 'VMware-client'
2012-01-21T12:01:26.421-04:00 [03924 info 'Ufa.HTTPService'] Max buffered response size is 104857600 bytes
2012-01-21T12:01:26.421-04:00 [03924 info 'Ufa'] enableChunkedResponses: true
2012-01-21T12:01:26.421-04:00 [03924 info 'Ufa.HTTPService'] Http Service started: [class Vmacore::System::NamedPipeServerWin32:031A93B8]
2012-01-21T12:01:26.421-04:00 [03924 info 'Ufa'] Soap (over Named Pipe) started on pipe \\.\pipe\vmware-converter-server-soap. enableRemoteAccess = false, nonRootAccess = true, useSSL = false
2012-01-21T12:01:26.421-04:00 [03924 info 'HttpSvc.HTTPService'] Http Service started: [class Vmacore::System::NamedPipeServerWin32:028D48A0]
2012-01-21T12:01:26.421-04:00 [03924 info 'Ufa'] Web Server started
2012-01-21T12:01:26.421-04:00 [03924 info 'Ufa'] Plugin started
2012-01-21T12:01:26.421-04:00 [03924 info 'Default'] [serviceWin32,413] vmware-converter-server service started
2012-01-21T12:02:05.495-04:00 [02688 error 'Default'] SSLStreamImpl::DoServerHandshake (03190280) SSL_accept failed with Unexpected EOF
2012-01-21T12:02:05.508-04:00 [02688 warning 'ProxySvc-443'] SSL Handshake failed for stream TCPStreamWin32(socket=TCP(fd=832) local=127.0.0.1:443,  peer=127.0.0.1:1178), error=SSL Exception: Unexpected EOF
2012-01-21T12:02:19.197-04:00 [03924 error 'Default'] SSLStreamImpl::DoServerHandshake (03190280) SSL_accept failed with Unexpected EOF
2012-01-21T12:02:19.197-04:00 [03924 warning 'ProxySvc-443'] SSL Handshake failed for stream TCPStreamWin32(socket=TCP(fd=832) local=200.65.1.123:443,  peer=200.65.1.123:1221), error=SSL Exception: Unexpected EOF
2012-01-21T12:05:33.525-04:00 [02688 info 'Default'] [user,890] Successfully authenticated user Administrator
2012-01-21T12:06:04.794-04:00 [02688 info 'Default'] [diagnosticManager,343] Generating Converter.Server log bundle with no task logs.
2012-01-21T12:06:04.794-04:00 [02688 info 'Default'] [diagnosticManager,370] Generating Converter.Server log bundle.

Does anyone know how to fix this or identify what is causing this?

[patanassov]

Hello amyraghunath

Looking at this log there is nothing much - the service started at 12:01, 5 minutes later there is a generated log bundle with no task log. What exactly did reboot - the source machine, converter server? If converter, then was it the server servcice or the worker service? The best thing would be to upload the full logs, including the worker logs. If it was the worker service that crashed you may bot be able top export its logs from converter UI; better get them manually from %ALLUSERSPROFILE%\Application Data\VMware\VMware vCenter Converter Standalone\logs on pre-Vista Windowses or from %ALLUSERSPROFILE%\VMware\VMware vCenter Converter Standalone\logs for Vista ot later

Regards,

Plamen