HCX on prem to VMC issue

[CCarroz10401]

Has anyone run into this issue before? I can't seem to find anything on it in my searches. 

Looks like the IX appliance can't reach the internal vMotion network. I can ping the gateway(vmotion network being used) from the appliance so in theory it should be routable.  Everything else including everying on the VMC side of the house is up and running, but I can't seem to find a way to fix the issue shown above.   

Any help is much apprshated.  I am going to look at the IX logs in the am, but I am assuming it won't show me much more then what we see in the screenshot. 

[ebernard]

Hi,

First of all, can I Ask you if you strictly followed pre requisites regarding ports by having a look here: https://ports.vmware.com/home/VMware-HCX 

You have also the ability to chat with Support and eventually open a ticket through the chat window from the Cloud Console by clicking on "?"
Is this a POC or a project with a customer?
Are you already in contact with a VMware Cloud on AWS team member in your country?

Thank you
Emmanuel

[sebastiannordcl]

Yes VMC has great support. 

Good to start from them 🙂

Good luck