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antonio7
Enthusiast
Enthusiast

"Backup Now" permanently fails

When I try to run backup job manually (for testing), it fails permanently.

failure-count.png

As long as there are no messages about failure reason, I wonder how do I get to know what's wrong?

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snekkalapudi
VMware Employee
VMware Employee

Select the Tasks option on the left pane and see if any VDP specific task exist.

worst case you can re-run the job and see the VDP specific tasks

-Suresh
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antonio7
Enthusiast
Enthusiast

No, there are no tasks. Neither running nor failed.

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snekkalapudi
VMware Employee
VMware Employee

Re-run the backup job and copy the backup job id (Backup Job ID  looks like 'Jobname-<number>'

Then run the following command on appliance (ssh to appliance)

grep -i error /usr/local/avamarclient/var-proxy*/<Backup Job ID>*vmimage?.log

Make sure to provide <Backup job ID> in the command.

-Suresh
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snekkalapudi
VMware Employee
VMware Employee

Oh i just saw your screenshot clearly and noticed that backup run time is 00:0:00 (means backup not started at all)

You can get the error from vdr-server.log located at /space/avamar/var/vdr/server_logs on the appliance

-Suresh
antonio7
Enthusiast
Enthusiast

I'm not sure if it is related, but i can see the following in vdr-server.log:

2012-12-04 23:41:03,968 WARN  [Timer_general]-schedule.DatastoreHandler: com.emc.vdr.schedule.DatastoreHandler.No proxy-clients are available: []

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snekkalapudi
VMware Employee
VMware Employee

Yes. It is the reason for the issue.

There are no proxy clients to run the backup.

Try if you have time..

1. Reboot the appliance

2. Still see the issue - Redeploy the appliance

3. Still see the issue - Only option left. Support Ticket to VMware.

-Suresh
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danfowler
Contributor
Contributor

This error occurs when you have a datasource that is associated with no known hosts.  Please reference this KB article for a solution

http://kb.vmware.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=2037003&sl...

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antonio7
Enthusiast
Enthusiast

Thank you for the suggestions. I reinstalled Both vCenter and vDP for about 8 times in total, checked that each datastore has at least one host, but there is no luck.

The worst thing is that after rebooting vDP can not start tomcat servers.

https://vdp-host:9443/services/mcService?wsdl

After 4 days was wasted I can only say that vDP is good for nothing.

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