VDP upgrade from 5.8.2 to 6.0.2 failed - Installation of the package stalled

[TiborMa]

Hi,

I have tried several times to upgrade to 6.0.2 after reverting snapshot without success. I tried also version 6.0.1 - no change.

I found in avinstalled.log this. Does anybody know what's could be wrong?

Thanks

/space/avamar/var/avi/server_log/#: df -h
Filesystem            Size  Used Avail Use% Mounted on
/dev/sda2             7.9G  4.9G  2.7G  65% /
udev                  3.9G  136K  3.9G   1% /dev
tmpfs                 3.9G     0  3.9G   0% /dev/shm
/dev/sda1             130M   38M   86M  31% /boot
/dev/sda7             1.5G  191M  1.2G  14% /var
/dev/sda9              77G   11G   63G  15% /space
/dev/sdb1             1.0T   86G  938G   9% /data01
/dev/sdc1             1.0T   82G  942G   8% /data02
/dev/sdd1             1.0T   82G  942G   9% /data03
/dev/sr0              4.3G  4.3G     0 100% /mnt/auto/cdrom

Sep 10, 2015 4:51:42 PM com.avamar.avinstaller.monitor.MessageListener doPost
INFO: MessageListener forwarding message: <?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<UpdateMessage><Content><![CDATA[Rpm AvamarVMwareCombined-linux-sles11-x86_64-7.1.181-107.rpm will be installed on node 0.s]]></Content></UpdateMessage>
Sep 10, 2015 4:51:42 PM com.avamar.avinstaller.process.MessageReceiver receiveMessage
INFO: MessageReceiver receive message: <UpdateMessage><Timestamp>2015/09/10-16:51:42.00459</Timestamp><Content>Rpm AvamarVMwareCombined-linux-sles11-x86_64-7.1.181-107.rpm will be installed on
 node 0.s</Content></UpdateMessage>
Sep 10, 2015 4:51:42 PM com.avamar.avinstaller.monitor.PollMessageSender sendMessage
INFO: PollMessageSender sent: <UpdateMessage><ProcessKey>VSphereDataProtection20150608Jun061433783245</ProcessKey><ProcessInstanceId>VSphereDataProtection20150608Jun061433783245.10007</Process
InstanceId><Timestamp>2015/09/10-16:51:42.00459</Timestamp><Content>Rpm AvamarVMwareCombined-linux-sles11-x86_64-7.1.181-107.rpm will be installed on node 0.s</Content></UpdateMessage>
Sep 10, 2015 4:51:42 PM com.avamar.avinstaller.process.TaskTimeManager resetTimer
INFO: startTime: 1441903902465
Sep 10, 2015 5:01:43 PM com.avamar.avinstaller.process.handler.ServerScriptHandler$TimerWatcher run
INFO: scripts/workflow -TimerWatcher timed out
Sep 10, 2015 5:01:43 PM com.avamar.avinstaller.process.handler.ServerScriptHandler$TimerWatcher run
INFO: scripts/workflow -TimerWatcher notified stopSign
Sep 10, 2015 5:01:43 PM com.avamar.avinstaller.process.handler.ServerScriptHandler runScript
INFO: ServerScriptHandler passed stopSign
Sep 10, 2015 5:01:43 PM com.avamar.avinstaller.process.handler.ServerScriptHandler runScript
WARNING: scripts/workflow timed out
Sep 10, 2015 5:01:43 PM com.avamar.avinstaller.process.handler.ServerScriptHandler runScript
INFO: ServerScriptHandler killed scripts/workflow
Sep 10, 2015 5:01:43 PM com.avamar.avinstaller.process.handler.ServerScriptHandler runScript
INFO: scripts/workflow-TaskProcessor interrupted.
Sep 10, 2015 5:01:43 PM com.avamar.avinstaller.process.handler.ServerScriptHandler runScript
INFO: exit code: -88
Sep 10, 2015 5:01:43 PM com.avamar.avinstaller.process.handler.ServerScriptHandler runScript
WARNING: scripts/workflow timed out
Sep 10, 2015 5:01:43 PM com.avamar.avinstaller.process.InstallManager completeTask
INFO: Completing task: Upgrading VMware VDP Proxy RPMs (88 of 107) id: 10369
Sep 10, 2015 5:01:43 PM com.avamar.avinstaller.process.InstallManager completeTask
INFO: ExitCode: -88
Sep 10, 2015 5:01:43 PM com.avamar.avinstaller.process.InstallManager completeTask
INFO: Stopping task: Upgrading VMware VDP Proxy RPMs (88 of 107) id: 10369
Sep 10, 2015 5:01:43 PM com.avamar.mc.util.MCException logException
WARNING: java.io.IOException: Stream closed
  at java.io.BufferedInputStream.getBufIfOpen(Unknown Source)
  at java.io.BufferedInputStream.read1(Unknown Source)
  at java.io.BufferedInputStream.read(Unknown Source)
  at sun.nio.cs.StreamDecoder.readBytes(Unknown Source)
  at sun.nio.cs.StreamDecoder.implRead(Unknown Source)
  at sun.nio.cs.StreamDecoder.read(Unknown Source)
  at java.io.InputStreamReader.read(Unknown Source)
  at java.io.Reader.read(Unknown Source)
  at com.avamar.avinstaller.process.handler.ProcessHandler$StreamConsumer.run(ProcessHandler.java:81)
Sep 10, 2015 5:01:43 PM com.avamar.avinstaller.process.handler.ServerScriptHandler$TaskProcessor run
INFO: scripts/workflow-TaskProcessor notified stopSign
Sep 10, 2015 5:01:43 PM com.avamar.avinstaller.monitor.PollMessageSender sendMessage
INFO: PollMessageSender sent: <UpdateMessage><TaskName>Upgrading VMware VDP Proxy RPMs (88 of 107)</TaskName><ProcessKey>VSphereDataProtection20150608Jun061433783245</ProcessKey><ProcessInstan
ceId>VSphereDataProtection20150608Jun061433783245.10007</ProcessInstanceId><TaskId>10369</TaskId><Timestamp>2015/09/10-17:01:43.00345</Timestamp><Content>Task failed due to timeout.</Content><
Transition behavior="Retry Upgrading VMware VDP Proxy RPMs (88 of 107)">Call EMC Support</Transition></UpdateMessage>

[oorc]

Well, that's what happens with enterprise solutions that are kept together with duct tape and a piece of string.

Anyway, if you want to upgrade, ssh to the appliance as root, then

cd /sbin
mv rmmod rmmod.orig
cat <<EOF > rmmod
#!/bin/bash
exit 0
EOF
chmod +x rmmod

Once the upgrade has succeeded you can restore the original rmmod.

[spride]

I know this post is almost two months old, but I ran into a similar issue going from 5.8.2 to 5.8.3.  It turns out there is a kernel patch that must be applied prior to upgrading 5.8.2.  Once I applied the kernel patch, the upgrade went smoothly.