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moyinfaisal
Contributor
Contributor
‎04-13-2014 08:11 AM

VDP hang after it restarts

Dear Friends,

I restarted VDP appliance, when it is booting up getting hanged here, Starting VDP normal boot, starting VDP systems, estimated time to complete : 10 minutes.

Regards,

Faisal Odakkal

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2 Replies
kunaludapi
Expert
Expert
‎04-13-2014 09:39 AM

You generally shouldn't restart VDP. It is not hung, It might take 30min or more than 1 hour to come up, it is verifying and checking backed up data.

--------------------------------------------------------------- Kunal Udapi Sr. System Architect (Virtualization, Networking And Storage) http://vcloud-lab.com http://kunaludapi.blogspot.com VMWare vExpert 2014, 2015, 2016 If you found this or other information useful, please consider awarding points for "Correct" or "Helpful".
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GSparks
Enthusiast
Enthusiast
‎04-14-2014 11:47 AM

Can you look on the VDP appliance at the log /usr/local/avamar/var/log/av_boot.rb.log ?

In the entries after the reboot, do you see anything like this (where X.X.X.X is the IP of your VDP appliance) ?:

(0.0) ssh  -x  -o GSSAPIAuthentication=no root@X.X.X.X 'tar xzf .mapall6422; rm -f .mapall6422'

Connection closed by X.X.X.X

ERROR: command "ssh  -x  -o GSSAPIAuthentication=no root@X.X.X.X 'tar xzf .mapall6422; rm -f .mapall6422'" failed, return: 65280, exitcode: 255, signal: 0, dumped core: 0

I have seen an issue where the environment had multiple VM's with the same IP address as the VDP appliance and the system was not able to start because of this.

-Greg Sparks
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