dhayashi
Contributor
Contributor

VDP - Reinstall of Appliance Issues

Greetings,

During my initial installation of VDP using the local admin account everything worked without a hitch.

Why i reinstalled the appliance was that i initially tried to change the user that authenticates to the VC from the VDP appliance was to use a lesser powerful user account. The VDP stopped working, and i tried to switch back to the original admin account with no luck.

So I reinstalled the appliances using the same dns names for each appliance. Everything is setup and all the checks are a go, but the backup jobs immediately failed everytime.

I feel that there are hooks in the system where something is disassociated from the reinstalled appliances. Maybe somewhere in the Vcenter DB, SSO, etc?

Could someone assist with a step by step clean uninstall of VDP which i hope will resolve the issue,

Thank you

dhayashi

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4 Replies
snekkalapudi
VMware Employee
VMware Employee

Clean steps for VDP uninstall

1. Power off & delete the appliance

2. But you'll still see VDP plugin in the UI, So unregister the VDP plugin through the vcenter object browser(MOB)

In your vCenter, open object browser - https://<ip of your vcenter>/mob

Once prompted, provide the vcenter credentails

Click on content

Click on the extensionmanager

You should see some extension with vdp (eg:- com.vmware.vdp) or similar

clcik on unrgisterextension method and enter "com.vmware.vpd" or whatever you see in the above step

click on Invoke method.

You are done !

Restart the web client service and you are all set.

Go to UI and you will not find 'vSphere Data Protection' listed there.

3. Now you start with a fresh install

-Suresh
dhayashi
Contributor
Contributor

Thank you Suresh!

BTW where did you learn how to do this? What is the reference you learned this from?

Thank you.

dhayashi

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snekkalapudi
VMware Employee
VMware Employee

Traditionally most of the UI plugins for vsphere are registered in that path

-Suresh
dhayashi
Contributor
Contributor

Well, the official vmware solution to my issue was the following KB.

http://kb.vmware.com/kb/2037003

Thanks Ken and the engineers for the solution Smiley Happy

If your symptoms are the following - try the KB

  • vSphere Data Protection (VDP) deploys and configures successfully, but fails to start backup jobs
  • You do not see any errors
  • Agent logs indicate that no jobs are being picked up
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