VDP 6.1 unable to ssh using root password

[LSchultheis]

Hello,

I am trying to upgrade my VDP 6.1 appliance to 6.1.1. The iso is not being detected when mounted so I was going to run the hotfix. However, I cannot upload the hotfix files to my appliance via ssh. I am able to log in to the vdp-configure web portal and the vmware console using the root account. When I try to log in using putty or winscp it is saying access denied.

Also, all the potential solutions I'm finding via google appear to be broken. I get this error when trying to access the vmware kb articles:  1 $deletedMessageForViewDocumentPage

Any advice would be appreciated. Thanks in advance.

[rcporto · Accepted solution]

Check if root login through SSH is allowed: VMware KB: Connecting to VMware vSphere Data Protection (VDP) 5.8 via SSH as root user fails with th...

To work around this issue, use one of these options:

• Allow SSH root login:
  
  1. Log into the appliance through the console with root user credentials.
  2. Open the sshd_config file, located at /etc/ssh/, using a text editor.
  3. Change the entry # PermitRoot Login yes to PermitRoot Login yes (Remove the #).
  4. Restart the sshd service via the service sshd restart or /etc/rc.d/sshd restart.
  5. You should now be able to log in using an SSH client with the root user credentials.
     
     
• Login as admin:
  1. Log in to the appliance using SSH with the VDP admin user credentials (Use the user and password selected during VDP initial configuration).
  2. Run this command to become a root user and perform administrative actions as required:
     
     su - root
     
     
• Direct Console login:
  
  Log into the VDP appliance on the console with root user credentials and perform administrative actions as required.

Note: Leaving the root login open in the SSH daemon is a security hazard and should be avoided. Always set this permission off after using it. You can do this by re-editing the sshd_config file and commenting out the PermitRoot Login line.

[LSchultheis]

Yes, it is enabled.

[derekrougeaucgi]

Use the "admin" account to login and then enable root using "su - root".