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Enthusiast
Enthusiast

VDP 6.1 can´t connect to vdp appliance inside vsphere web client

Hi,

I have depolyed VDP 6.1 and have it up and running. now im trying to connect to the appliance frpm vsphere Web client. After pressing connect the screen goes grey and nothing happens.

No error message no time out, just grayed out with timeglas not moving.

DNS is ok

account for vdp in vcenter ok

all services for appliance are ok

vcenter 5.5 ESXI 5.5

Regards

mgd

85 Replies
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Contributor
Contributor

Hi,

I have  the same issue with VDP 6.1 and vCenter 6.0.0.

I've opened support request.

Regards

Adam

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Enthusiast
Enthusiast

Update

im running 6.0 for VC and ESXi in this Environment Smiley Happy

/Chrsun02

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Contributor
Contributor

Hi,

same here. I wanted to give VDP a test in my VCSA 6 Update 2 (just updated from Update 1 a few hours ago) environment and maybe use it as a replacement for our current vmware backup solution. I Downloaded the current VDP ova from VMWare Downloads (v6.1.2) and followed the install guide - all went well - up until I tried to click on the "connect" button in the vCenter Web Client VDP plug-in.


And yes, I have double checked DNS - forward and reverse.


Its not the known bug that the plug-in does not even show up in the Web Client. I see the plug-in and can basically start it. I just cannot connect to my VDP instance when asked to. The screen grays out (changing the cursor to the famous "please wait" clock) as soon as I click on the "connect" button and nothing happens. ever. I even uninstalled and unregistered the VDP installation (via https://MyvCenter/mob), reinstalled the whole VDP appliance. Same result.

Any news on this?

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Contributor
Contributor

I'm in the same boat here with vCSA 6.0 U2 and VDP 6.1.2.  The screen in the web client turns grey and there is no error message or timeout.

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Enthusiast
Enthusiast

Hi

Same story here, i have reinstalled and unregistered the VDP installation. Connect = grayed out!

/Chrsun02

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Contributor
Contributor

Hi everyone,

same problem here. U2 with VDP 6.1.2.

Also opened a request ticket 3 days ago.

Do you use a Standard Switch or a distributed Switch? When I connect VDP to a Standard Switch it worked. But when I add a VM on a distributed Switch to a backup Job it hangs

When I reconnect it to qa distributed Switch same Problem as you.

Greetings

Martin

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Contributor
Contributor

Hi,

We are using distributed switch. When we changed to standard it worked.

Thanks!

But still waiting for support.

EDIT:

@mglich

As I wrote I connect with standard switch, but it's immposible to add new backup job - system hangs.

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Contributor
Contributor

Yes we use a distributed switch also.  I was wondering about this.  The port group that I'm using for the vCenter and the VDP appliance is in ephemeral mode.  I changed to vCenter and VDP to a port group with static binding but there was no difference.  I'll see if I can try the standard switch.

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Contributor
Contributor

Are the vCenter and the vApp in the same subnet ?

We got same problem here (deployment is okay but we cannot connect to the vapp thru vsphere web client) and vmware support respond to us that VDP doesn't support routing between VDP and vCenter (?!).

We use dvs too with all component un 6.0U2 (vcenter/esxi) and VDP in 6.1.2 version.

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Contributor
Contributor

Yes, same subnet between vCenter and VDP. ESXi is on a different subnet.

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Contributor
Contributor

In my case all vCenter, VDP and ESXi in same subnet. As soon as you go to vCenter 6.0 U2 the only supported version of VDP is 6.1.2.  Backups would be great to have.

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Contributor
Contributor

I tried installing VDP 6.1.1 but ended up with the same issues.  I think that the issue is vCenter (VCSA) 6.0 U2.  If there are no patches for it I might be forced to try to VCSA 6.0 U1 that was working fine before.

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Contributor
Contributor

This is also the case with vCenter 5.5 U3 😕

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Enthusiast
Enthusiast

Any response from VMware Support?

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Contributor
Contributor

No. They have all logfiles now and they are investigating the problem. But I'm in contact with them.

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Contributor
Contributor

No response from support since 07.04. They also have my logifles.

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Contributor
Contributor

me too have the same problem connecting VDP 6.x through web-client, see image Screenshot 2016-04-13 17.29.05.png

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Contributor
Contributor

Yes, busy with them now...

Check out: virtuallyPeculiar: VDP 6.1.2 Plugin Not Available After A Fresh Deployment

In my case after removing the plugins and restarting the webclient without the VDP2 plug-in I see after rebooting an appliance that a directory is created. But the directory is named: C:\ProgramData\VMware\vSphere Web Client\vc-packages\vsphere-client-serenity\com.vmware.vdp2-6.1.0.19

In the directory the right 6.1.2.war is there Smiley Sad (<pluginPackage id="com.vmware.vdp2" version="6.1.2" name="VDP 6.1" description="vSphere Client VDP plugin" vendor="VMware">)

So the correct plug-in is loaded in the webclient but still hanging...

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I currently have a case with me where 6.1.2 vdp grays out after the connect. My colleague has the same with 6.1.1

validate the following:

1. Port connectivity verification

VMware KB: Required ports for VMware vSphere Data Protection 5.x

2. Name resolution for vdp

3. Restart tomcat service

emwebapp.sh --restart

4. Verify time sync and restart VMware tools on vdp

service vmware-tools restart

5. Re register to vCenter

If all these steps are implemented and still the connect fails with the hung gray screen, then you are in the same place as I am..still working on it

Suhas

If you found this or any other answer useful please consider the use of the Helpful or Correct buttons to award points. Don't Backup. Go Forward! Rubrik Peek into my Website: http://www.virtuallypeculiar.com
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